Floor Manager

Sutton Hotel Collection; Windsor; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Free hotel breaks

Discounted stays

Wellbeing platform

Cycle to work

Enhanced parental leave

Annual events

Training programmes

On-site parking

Uniforms provided

Job summary

Penningtons Brasserie and Bar in Windsor is seeking a Floor Manager to drive service quality and guest satisfaction. You will lead a team, support the Restaurant Manager, and ensure smooth operations across restaurant, bar and lounge during evenings and weekends.

Applicants should have at least 1 year in a similar role, a guest-focused attitude, and the ability to train and develop team members while upholding brand standards and health and safety requirements.

Qualifications

• Minimum 1 year in a comparable floor/restaurant role.
• Guest-focused approach with a passion for service excellence.
• Experience training and mentoring junior team members.

Responsibilities

• Maintain guest experience and supervise service standards end-to-end.
• Support Restaurant Manager with training and ordering of service.
• Shadow and coach team to ensure consistent service quality.
• Take sole duty-management responsibility for restaurant, bar, terrace.

Skills

Guest service

Team leadership

Order of service

Training staff

Duty management

Tools

POS system

Job description

Penningtons Floor Manager

SALARY: £30,000 + Tronc

FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

Who Are We?

Penningtons Brasserie and Bar is a destination restaurant at the heart of the Castle Hotel, rooted in Windsor and inspired by its people and history. We welcome both hotel guests and locals alike, creating warm, thoughtful experiences shaped by genuine care and pride in the everyday. Penningtons is a welcoming British brasserie inspired by the seasons, where exceptional ingredients, thoughtful hospitality and timeless surroundings come together in the heart of Windsor.

Great hospitality at Penningtons is built on meaningful connections between our teams, our guests and the trusted partners and suppliers we work with. From every plate to every interaction, attention to detail and collaboration sit at the heart of what we do.

As part of Sir Richard Sutton Ltd, a family-owned hospitality business, Penningtons offers the opportunity to grow within a supportive environment where people feel trusted, valued and proud to be part of building something that lasts."

As part of Sir Richard Sutton Ltd, Emberwood offers the opportunity to grow within a supportive environment where people feel trusted, valued and proud to be part of building something that lasts.

Who Are We Looking For?

The Floor Manager will ensure that all food services are well driven, and the team are best prepared to dial into the guests needs. They will be extremely passionate about food and beverage and dedicated to ensuring slick and professional services.

They will be proficient with the Order of service, helping support the Restaurant Manager in training other junior members of the team by shadowing and supporting them with the Order of Service, Allergy Procedures etc. They will act as a support for the Head Waiters, Head Hosts and Head Bartenders so as to ensure guest satisfaction and high levels of service.

They should have at least 1 years of experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Keen eye for detail during service and supporting the wider team in delivering service standards of the highest quality in relation to our offering.

Assist with training of staff to be well considered, supporting one-on-ones and group sessions to build the skill level of the team.

Take on sole responsibility of duty management having operational control of the restaurant bar, terrace and lounge making decisions which effect both staff and guests.

Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.

Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.

Upholding the brand with a positive attitude, energy and enthusiasm.

Displaying leadership in all aspects of the role

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.