Floor Manager

Harri; Windsor; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free meals on duty

On-site parking

Uniforms provided

Discounted hotel breaks

Wellness benefits

Job summary

Penningtons Brasserie and Bar, part of Sutton 1079, is seeking a Floor Manager to lead our evening and weekend service with passion for hospitality.

You will ensure guest satisfaction, coach junior team members in the Order of Service and help the Restaurant Manager maintain high standards across the dining room, bar and terrace. Duty management is included.

Qualifications

• At least 1 year of experience in a comparable position.
• Guest-focused with a passion for delivering exquisite hospitality.
• Ability to train and develop a team to high service standards.

Responsibilities

• Oversee service and guest experience to ensure excellence.
• Train junior staff and support the Restaurant Manager in coaching.
• Take on duty management for the restaurant, bar, terrace and lounge.
• Uphold Health and Safety standards and brand values.
• Collaborate with hotel teams to ensure warmth and generosity.

Skills

Floor management

Team leadership

Guest service

Order of service

Training staff

Hospitality

Job description

Penningtons Floor Manager SALARY: £30,000 + Tronc & Amazing benefits

FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

As part of Sutton 1079, we belong to a modern British enterprise shaped by stewardship, knowledge and a long-term perspective. Across hospitality, property and agriculture, we care for places with character and potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a shared commitment to purpose, capability and continual improvement. We believe great work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take a considered approach to growth, investing in our people as thoughtfully as we invest in our businesses. Through learning, development and opportunities for progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can grow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.

Penningtons Brasserie and Bar sits at the heart of the Castle Hotel, shaped by Windsor, its history and the people who bring it to life. We welcome hotel guests and locals with the same warmth, creating experiences that feel thoughtful, relaxed and genuinely cared for. Inspired by the seasons, Penningtons brings together exceptional ingredients, timeless surroundings and hospitality that is both confident and unpretentious.

Great hospitality is a shared craft. Our team, our partners and our suppliers work together with care and purpose, paying attention to the details that matter. From every plate to every conversation, collaboration and consideration sit at the heart of what we do.

As part of Sutton 1079, we belong to a modern British enterprise built on stewardship, knowledge and the long view. It's a place where people are trusted to grow, valued for their contribution and supported in building rewarding careers. Together, we take pride in creating experiences that endure and in caring for places with character and purpose.

Who Are We Looking For?

The Floor Manager will ensure that all food services are well driven, and the team are best prepared to dial into the guests needs. They will be extremely passionate about food and beverage and dedicated to ensuring slick and professional services.

They will be proficient with the Order of service, helping support the Restaurant Manager in training other junior members of the team by shadowing and supporting them with the Order of Service, Allergy Procedures etc. They will act as a support for the Head Waiters, Head Hosts and Head Bartenders so as to ensure guest satisfaction and high levels of service.

They should have at least 1 years of experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Keen eye for detail during service and supporting the wider team in delivering service standards of the highest quality in relation to our offering.

Assist with training of staff to be well considered, supporting one-on-ones and group sessions to build the skill level of the team.

Take on sole responsibility of duty management having operational control of the restaurant bar, terrace and lounge making decisions which effect both staff and guests.

Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.

Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.

Upholding the brand with a positive attitude, energy and enthusiasm.

Displaying leadership in all aspects of the role

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton 1079, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.
• We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.