Floor Manager — Fashion Brand Leader

ALLSAINTS Retail Limited; Birmingham; Hybrid; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

25 days holiday (28 after 2 years)

Employee discount

Gym membership discounts

Health and wellbeing benefits

Disability confident employer

Retail Trust wellbeing support

Zusammenfassung

AllSaints Retail Limited in Birmingham invites applications for a Floor Manager at Selfridges Bullring. You will lead the stylist team, manage day-to-day store operations, and ensure an exceptional brand experience for customers on the shop floor and online.

You will coach staff, drive sales, and uphold brand standards with enthusiasm and resilience. You’ll collaborate with the store leadership to exceed targets, balance customer queries, and deliver a cohesive, premium AllSaints experience

Qualifikationen

• Proven leadership of a retail team to deliver high-quality brand experiences.
• Strong customer service mindset focused on in-store and online interactions.
• Ability to coach and motivate stylists to hit sales targets and standards.
• Knowledge of brand values and how to translate them into floor experience.

Aufgaben

• Lead floor team on busy shop floor to ensure smooth operations and exceptional service.
• Oversee first-line customer queries via online system, emails, chats, and calls.
• Partner with customer experience leads to manage KPIs and SLAs for online support.
• Inspire customers and staff with product knowledge and brand storytelling.
• Display products effectively, maintaining brand standards and displaying best-sellers.
• Schedule floors, deploy staff, and manage day-to-day store operations.
• Collaborate with management to exceed targets and KPIs.
• Handle people matters, including return-to-work interviews and performance reviews.
• Create floor plans and rotas to set up daily success.

Kenntnisse

Leadership

Team management

Customer service

Brand ambassador

Jobbeschreibung

AllSaints Retail Limited in Birmingham invites applications for a Floor Manager at Selfridges Bullring. You will lead the stylist team, manage day-to-day store operations, and ensure an exceptional brand experience for customers on the shop floor and online.

You will coach staff, drive sales, and uphold brand standards with enthusiasm and resilience. You’ll collaborate with the store leadership to exceed targets, balance customer queries, and deliver a cohesive, premium AllSaints experience