Floor Manager: Lead a Fashion Team & Brand Experience

ALLSAINTS Retail Limited; Manchester; Hybrid; GBP 26,000 - 38,000; Part time

Benefits offered by this job

Wardrobe allowance

Team commission potential

Employee discount

25 days holiday (28 after 2 years)

Bank holidays off

Dental plan (Aviva)

Life assurance

Gym membership discounts

Retail Trust wellbeing support

Mental health support

Eye care vouchers

Job summary

AllSaints Retail Limited is seeking a Floor Manager (Mat Cover) for Selfridges Trafford in Manchester. You’ll support the brand leader and store manager to motivate a stylist team, delivering exceptional in-store and online service while maintaining brand standards.

You’ll lead with knowledge of products, drive sales targets, and ensure high-quality customer experiences, coaching staff and managing day-to-day operations in a busy retail environment.

Qualifications

• Demonstrates fashion passion and acts as an ambassador for AllSaints.
• Displays leadership and can coach a stylist team toward targets.
• Sets challenging targets and drives the team to achieve them.
• Learns new systems and processes in a digital environment.
• Keeps customer experience at the center and protects brand values.
• Shows confidence and reliability as a team leader.

Responsibilities

• Spend most time on the shop floor trading with stylist teams and ensuring processes run smoothly.
• Lead stylist team in handling first-line queries via emails, chats, and calls.
• Collaborate with customer experience leaders to manage KPIs and SLAs.
• Inspire customers and staff with expert product knowledge and brand storytelling.
• Ensure product is displayed to optimise brand experience and sales.
• Oversee day-to-day store operations and team scheduling.
• Work with management to exceed targets and KPIs.
• Handle performance and attendance conversations and investigations as needed.
• Create floor plans and rotas to set daily store up for success.

Skills

Fashion ambassador

Leadership

Target driven

Digital literacy

Brand guardian

Customer focus

Reporting tools

Job description

AllSaints Retail Limited is seeking a Floor Manager (Mat Cover) for Selfridges Trafford in Manchester. You’ll support the brand leader and store manager to motivate a stylist team, delivering exceptional in-store and online service while maintaining brand standards.

You’ll lead with knowledge of products, drive sales targets, and ensure high-quality customer experiences, coaching staff and managing day-to-day operations in a busy retail environment.