Floor Manager: Elevate Service & Team Leadership

Soho House via Caterer.com; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Weekly Pay

Staff meal on shift

50% off Food & Drink

Private Health and Dental Care

Life Assurance

Birthday day off

Staff discount at Cowshed & Soho Home

2 days paid charity time with Soho Imp

Job summary

Soho House is seeking a Floor Manager in London to oversee floor operations and a team of crew, ensuring a high standard of guest experience from greeting to bill. You will lead service initiatives, train staff and collaborate across departments to maintain brand consistency and efficiency.

The role requires strong hospitality values, 2+ years in a similar capacity, and the ability to work flexible shifts including weekends.

Qualifications

• 2+ years of experience in a similar capacity.
• Excellent customer service and hospitality mindset.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Drive service standards to deliver an exceptional member and guest experience.
• Lead floor team training and onboarding to uphold brand standards.
• Collaborate with departments to ensure seamless guest interactions.
• Assist with recruitment and participate in interviews with People & Development.
• Oversee daily floor operations and manage staff rotas and labour costs.
• Uphold appearance, safety and professional standards across the team.

Skills

Customer service

Team leadership

Problem solving

Job description

Soho House is seeking a Floor Manager in London to oversee floor operations and a team of crew, ensuring a high standard of guest experience from greeting to bill. You will lead service initiatives, train staff and collaborate across departments to maintain brand consistency and efficiency.

The role requires strong hospitality values, 2+ years in a similar capacity, and the ability to work flexible shifts including weekends.