Floor Manager: Elevate Service & Team Experience

Soho House via Caterer.com; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Staff meal on shift

50% off Food & Drink

Private Health and Dental Care

Life Assurance

Birthday day off

Job summary

Soho House is seeking a Floor Manager to oversee the floor team and coordinate with the General Manager to deliver a high-standard food and beverage service. The role focuses on maintaining Soho House service standards while creating an approachable yet elevated atmosphere for members, guests, and staff.

You will lead the floor team, greet guests, take orders, make recommendations, and ensure smooth payment processes, contributing to a memorable member experience.

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Ability to lead a floor team in a fast-paced environment.
• Strong hospitality and customer service mindset.
• Flexible shifts, including weekends and holidays.

Responsibilities

• Oversee floor operations and manage a floor team to deliver efficient service.
• Ensure members have an enjoyable experience from greeting to payment.
• Uphold Soho House standards and create an approachable yet elevated atmosphere.

Skills

Hospitality experience

Customer service

Team leadership

Problem solving

Job description

Soho House is seeking a Floor Manager to oversee the floor team and coordinate with the General Manager to deliver a high-standard food and beverage service. The role focuses on maintaining Soho House service standards while creating an approachable yet elevated atmosphere for members, guests, and staff.

You will lead the floor team, greet guests, take orders, make recommendations, and ensure smooth payment processes, contributing to a memorable member experience.