Guest Experience Floor Manager

Soho House via Caterer.com; Frome; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Staff meal while on shift

Membership

50% off Food & Drink

Private Health and Dental Care

Life Assurance

Birthday day off

Staff discount on Cowshed & Soho Home

Charity days (2 paid)

Counselling sessions

Training & development programmes

Team events

Job summary

Soho House seeks a Floor Manager to lead the floor team, uphold Soho House service standards, and create a welcoming yet elevated atmosphere for members, guests and staff. You’ll greet guests, take orders, make recommendations and ensure smooth payment flow, while driving service quality across shifts.

The role emphasizes running efficient floor operations, staff training, and maintaining brand standards in a fast-paced environment with focus on guest satisfaction and teamwork.

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Able to work in fast-paced, high-volume environments and solve problems under pressure.
• Hospitable, approachable and passionate about customer service.

Responsibilities

• Drive exceptional service standards by developing and refining systems for members, guests, and staff.
• Lead engaging training sessions on food and drink programs.
• Collaborate across departments to ensure seamless guest interactions.
• Support recruitment by identifying talent needs and participating in interviews.
• Oversee onboarding and development of new team members.

Skills

Customer service

Teamwork

Problem solving

Flexibility

Job description

Soho House seeks a Floor Manager to lead the floor team, uphold Soho House service standards, and create a welcoming yet elevated atmosphere for members, guests and staff. You’ll greet guests, take orders, make recommendations and ensure smooth payment flow, while driving service quality across shifts.

The role emphasizes running efficient floor operations, staff training, and maintaining brand standards in a fast-paced environment with focus on guest satisfaction and teamwork.