Floor Manager: Elevate Service & Member Experience

Soho House via Caterer.com; Bath; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Food & Drink discount

Staff room rate

Private health

Life Assurance

Birthday day off

Counselling sessions

Training programs

Staff events

Job summary

Soho House in Bath is seeking a Floor Manager to lead a floor team and deliver exceptional service while upholding Soho House standards. You will work with the General Manager and management team to ensure a warm, elevated experience for members, guests and staff from greeting to payment.

Your responsibilities include driving service excellence, leading training sessions on food and beverage programs, coordinating with departments, recruiting support with People & Development, and overseeing

Qualifications

• Minimum of 2+ years’ experience in a similar capacity.
• Ability to work in fast-paced, high-volume environments.
• Hospitable, approachable and customer-service oriented.
• Flexible shifts, including weekends and holidays.
• Ability to follow directions and work in a team.

Responsibilities

• Drive exceptional service standards and refine systems for members, guests, and staff.
• Lead training sessions on Soho House food and drink programs through storytelling and demos.
• Collaborate across departments to ensure seamless guest interactions and brand alignment.
• Support recruitment by identifying talent needs and participating in interviews with People & Development.
• Oversee onboarding and development of new team members to keep the floor team confident and guest-focused.
• Gather member feedback with the Membership team to improve service offerings.
• Train staff on Soho House core values and service standards.
• Oversee daily operations and ensure tasks are completed to the highest standard.
• Create efficient staff rotas and manage labour costs to reduce overtime.
• Uphold appearance, safety, and professionalism standards across the team.

Skills

Customer service

Leadership

Team management

Training

Problem solving

Job description

Soho House in Bath is seeking a Floor Manager to lead a floor team and deliver exceptional service while upholding Soho House standards. You will work with the General Manager and management team to ensure a warm, elevated experience for members, guests and staff from greeting to payment.

Your responsibilities include driving service excellence, leading training sessions on food and beverage programs, coordinating with departments, recruiting support with People & Development, and overseeing