Elevated Floor Manager, F&B & Guest Experience

Soho House & Co.; England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Staff meals on shift

Membership benefits

50% off Food & Drink

Staff room rate

Private health and dental care

Life Assurance

Birthday day off

Staff discount on Cowshed & Soho Home

Charity days with Soho Impact

Counselling sessions

Training programs

Team events

Job summary

Soho House & Co. is seeking a Floor Manager to maintain the food and beverage operation in collaboration with the General Manager and management team.

You will lead a floor team to deliver a polished, high-service experience for members, guests and staff, from greeting and taking orders to recommendations and paying the bill. This role rewards hands-on leadership, staff development and operational excellence within a globally renowned hospitality group.

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Experience in fast-paced environments and high-volume service.
• Hospitable, approachable and customer-focused attitude.

Responsibilities

• Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
• Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like “Cook House,” “House Tonic,” and “Club School.”
• Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
• Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
• Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
• Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
• Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
• Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Skills

Customer service

Leadership

Communication

Teamwork

Job description

Soho House & Co. is seeking a Floor Manager to maintain the food and beverage operation in collaboration with the General Manager and management team.

You will lead a floor team to deliver a polished, high-service experience for members, guests and staff, from greeting and taking orders to recommendations and paying the bill. This role rewards hands-on leadership, staff development and operational excellence within a globally renowned hospitality group.