Lead Floor Manager: Elevate Guest Experience

Sohohousecaterer; Brighton; On-site; GBP 34,000 - 50,000; Full time

Benefits offered by this job

Weekly Pay

Staff Meal on shift

50% off Food & Drink

Staff Room Rate

Private Health and Dental Care

Life Assurance

Birthday day off

Counselling Sessions

Training & development

Team events

Job summary

Soho House is seeking a Floor Manager to oversee the food and beverage operation on the floor, working with the General Manager to deliver a polished yet welcoming service for members and guests. You will lead a floor team, drive service standards, run training sessions on Soho House programs, and collaborate across departments to ensure seamless guest experiences and consistent brand delivery.

The role emphasizes flexibility, high-volume hospitality, and a commitment to hospitality excellence,

Qualifications

• Minimum 2+ years’ experience in similar capacity.
• Ability to lead a floor team in a fast-paced, high-volume environment.
• Excellent hospitality standards and guest-focused approach.

Responsibilities

• Drive exceptional service standards by developing and refining systems for members, guests, and staff.
• Lead engaging training sessions on Soho House food and drink programs through storytelling and initiatives.
• Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
• Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
• Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
• Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
• Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
• Oversee daily operations, ensuring all tasks are completed on time and to the highest standard.
• Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
• Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Skills

Team management

Customer service

Problem-solving

Job description

Soho House is seeking a Floor Manager to oversee the food and beverage operation on the floor, working with the General Manager to deliver a polished yet welcoming service for members and guests. You will lead a floor team, drive service standards, run training sessions on Soho House programs, and collaborate across departments to ensure seamless guest experiences and consistent brand delivery.

The role emphasizes flexibility, high-volume hospitality, and a commitment to hospitality excellence,