Floor Manager (Afternoon Tea)

Hilton Worldwide, Inc.; London; On-site; GBP 31,000 - 34,000; Full time

Job summary

A leading hospitality company invites applications for the role of Floor Manager at the Waldorf Hotel in London. This position involves managing Food and Beverage Afternoon Tea operations, ensuring exceptional guest experiences, and leading a dynamic team. The ideal candidate will have a strong background in hotel service and a proven track record in Food and Beverage management.

Benefits

Smart uniform provided and laundered

Free and healthy meals when on duty

Personal Development programmes

Team Member Travel Program with discounts

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Qualifications

• Strong knowledge of hotel & Afternoon Tea service.
• Record of success in Food and Beverage with profit delivery.
• Exceptional communication and leadership skills.

Responsibilities

• Manage all Food and Beverage floor operations.
• Maintain exceptional levels of customer service.
• Ensure compliance with brand standards.
• Evaluate guest satisfaction levels.
• Recruit, manage, train, and develop the Afternoon Tea team.

Skills

Strong knowledge of hotel & Afternoon Tea service

Record of success in Food and Beverage

Exceptional communication skills

Exceptional leadership skills

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

Located within the historic Waldorf Hotel in London, Homage is a restaurant that masterfully blends the elegance of classic British dining with a modern flair. Inspired by the hotel’s rich heritage, Homage offers a refined yet inviting atmosphere where each dish is crafted with precision and passion. From locally sourced ingredients to timeless recipes reimagined, every element is designed to celebrate the best of British cuisine. Perfect for both locals and visitors, Homage invites you to savor a taste of London’s history with every bite.

Salary: £31,000 to £34,000 a year + Service charge

A WORLD OF REWARDS

• Smart uniform provided andlaundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas

A Floor Manager is responsible for managing all Food and Beverage Afternoon Tea Operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.

What will I be doing?

As a Floor Manager, you will be responsible for managing all Food and Beverage Afternoon Tea operations to deliver an excellent Guest and Member experience. A Floor Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Food and Beverage floor operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure that training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Afternoon Tea team
• Assist other departments wherever necessary

What are we looking for?

A Floor Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel & Afternoon Tea service
• Record of success in Food and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company