Floor Manager

Sutton 1079; Bath; Vor Ort; GBP 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Free hotel breaks

Heka benefits platform

Cycle to work

Enhanced Maternity and Paternity Leave

Learning and Development

Wisdom Wellbeing

Zusammenfassung

Sutton 1079 is seeking a Floor Manager to lead food & beverage operations in the Emberwood area of Bath. The role covers evenings and weekends, with a focus on delivering exceptional guest experiences and overseeing service across restaurant, bar, terrace and lounge.

The ideal candidate will have at least 1 year of experience in a similar setting, be guest-focused, and capable of training and guiding junior team members to maintain the highest service standards.

Qualifikationen

• Minimum 1 year of experience in a comparable position and environment.

Aufgaben

• Interact with guests to build repeat business and trust.
• Maintain high service standards and attention to detail.
• Train staff and conduct coaching sessions to raise skill levels.
• Take sole responsibility for duty management of the restaurant, bar, terrace and lounge.
• Ensure Health and Safety standards are met in daily operations.
• Coordinate with hotel teams to deliver warmth and generosity to guests.
• Uphold brand values with positive energy and leadership.
• Demonstrate leadership across all aspects of the role.

Kenntnisse

Guest service

Team leadership

Staff training

Duty management

Jobbeschreibung

• EMBERWOOD FLOOR MANAGER SALARY: £30,960 + Tronc (Approx 4-5k per annum)*

• EMBERWOOD FLOOR MANAGER SALARY: £30,960 + Tronc (Approx 4-5k per annum)*

FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

As part of Sutton 1079, we belong to a modern British enterprise shaped by stewardship, knowledge and a long-term perspective. Across hospitality, property and agriculture, we care for places with character and potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a shared commitment to purpose, capability and continual improvement. We believe great work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take a considered approach to growth, investing in our people as thoughtfully as we invest in our businesses. Through learning, development and opportunities for progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can grow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.

Emberwood sits at the heart of the Francis Hotel Bath, shaped by the city around us and the people who bring it to life. We welcome hotel guests and locals with the same warmth, creating experiences that feel thoughtful, grounded and genuinely cared for.

Hospitality is a shared craft. Our team, our partners and our suppliers work together with clarity and purpose, paying attention to the details that matter — in every plate, every conversation and every decision.

Since opening, Emberwood has earned recognition from respected voices in food and hospitality, including a listing in the Michelin Guide 2025 and reviews from William Sitwell and Tom Parker Bowles.

As part of Sutton 1079, we belong to a modern British enterprise built on stewardship, knowledge and the long view. It’s a place where people grow, feel trusted and take pride in contributing to something designed to endure.

Who Are We Looking For?

The Floor Manager will ensure that all food services are well driven, and the team are best prepared to dial into the guests needs. They will be extremely passionate about food and beverage and dedicated to ensuring slick and professional services.

They will be proficient with the Order of service, helping support the Restaurant Manager in training other junior members of the team by shadowing and supporting them with the Order of Service, Allergy Procedures etc. They will act as a support for the Head Waiters, Head Hosts and Head Bartenders so as to ensure guest satisfaction and high levels of service.

They should have at least 1 years of experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

• Guest Interaction and Repeat Business built on trust and experiences.
• Keen eye for detail during service and supporting the wider team in delivering service standards of the highest quality in relation to our offering.
• Assist with training of staff to be well considered, supporting one-on-ones and group sessions to build the skill level of the team.
• Take on sole responsibility of duty management having operational control of the restaurant bar, terrace and lounge making decisions which effect both staff and guests.
• Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.
• Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.
• Upholding the brand with a positive attitude, energy and enthusiasm.
• Displaying leadership in all aspects of the role

Our Benefits

Here are just some of the benefits you can enjoy when you join us:

• Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one or two days in any Sutton 1079 hotel, in a 12-month period. Additionally, you, your family and your friends are also entitled to discounted stays across all of our hotels including dining in our restaurants.
• Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.
• Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development including our in-house Catalyst Aspire and Inspire programmes and external study sponsorship.
• Wisdom Wellbeing - A confidential, 24/365 service offering CBT, therapy, up-to-date information, support and advice on a broad range of subjects.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms for uniformed positions.

At Sutton 1079, we are an inclusive, authentic and ethical community that celebrates diversity, human connection and a true sense of belonging. We want everyone to feel comfortable being themselves here. We value different backgrounds, experiences, career paths and ambitions. What matters most is the care, energy and personality you bring. Together, we create an environment where people are respected, supported and empowered to thrive.