Floor Manager

Sutton 1079; United Kingdom; Remote; GBP 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Free hotel breaks

Discounted stays across Sutton 1079

Heka benefits

Salary sacrifice

Maternity/Paternity leave

Annual events

Training opportunities

Wellbeing services

Meals on duty

On-site parking

Bespoke uniforms

Zusammenfassung

Emberwood, part of Sutton 1079, is seeking a Floor Manager to lead all food service during evenings and weekends. The role demands outstanding guest focus, leadership of the team, and a hands-on approach to service, allergy procedures, and orders of service.

You will support the Restaurant Manager and mentor junior staff to deliver an exquisite dining experience. You will have at least 1 year in a similar role, and be passionate about hospitality, ensuring high standards, warmth and efficiency

Qualifikationen

• Experience in a comparable position and environment.

Aufgaben

• Guest Interaction and Repeat Business built on trust and experiences.
• Keen eye for detail during service and supporting the wider team in delivering service standards of the highest quality in relation to our offering.
• Assist with training of staff to be well considered, supporting one-on-ones and group sessions to build the skill level of the team.
• Take on sole responsibility of duty management having operational control of the restaurant, bar, terrace and lounge making decisions which affect both staff and guests.
• Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.
• Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.
• Upholding the brand with a positive attitude, energy and enthusiasm.
• Displaying leadership in all aspects of the role

Jobbeschreibung

*EMBERWOOD FLOOR MANAGER SALARY: £30,960 + Tronc (Approx 4-5k per annum)*

FULL TIME (5 DAYSOUT OF 7) – EVENINGS AND WEEKENDS

As part of Sutton 1079, we belong to a modern Britishenterprise shaped by stewardship, knowledge and a long-term perspective. Acrosshospitality, property and agriculture, we care for places with character andpotential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects ashared commitment to purpose, capability and continual improvement. We believegreat work comes from people who feel trusted, supported and connected to something meaningful.

Family-owned and guided by the Sutton family, we take aconsidered approach to growth, investing in our people as thoughtfully as weinvest in our businesses. Through learning, development and opportunities forprogression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people cangrow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.
Emberwood sits at the heart of the Francis Hotel Bath,shaped by the city around us and the people who bring it to life. We welcomehotel guests and locals with the same warmth, creating experiences that feelthoughtful, grounded and genuinely cared for.

Hospitality is a shared craft. Our team, our partners andour suppliers work together with clarity and purpose, paying attention to thedetails that matter — in every plate, every conversation and every decision.

Since opening, Emberwood has earned recognition fromrespected voices in food and hospitality, including a listing in the MichelinGuide 2025 and reviews from William Sitwell and Tom Parker Bowles.

As part of Sutton 1079, we belong to a modern Britishenterprise built on stewardship, knowledge and the long view. It’s a placewhere people grow, feel trusted and take pride in contributing to somethingdesigned to endure.

Who Are We Looking For?

The Floor Manager will ensure that all food services arewell driven, and the team are best prepared to dial into the guests needs. Theywill be extremely passionate about food and beverage and dedicated to ensuringslick and professional services.

They will be proficient with the Order of service, helpingsupport the Restaurant Manager in training other junior members of the team byshadowing and supporting them with the Order of Service, Allergy Proceduresetc. They will act as a support for the Head Waiters, Head Hosts and HeadBartenders so as to ensure guest satisfaction and high levels of service.

They should have at least 1 years of experience in a comparable position and environment. It is essential they are guest focused andrecognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being ableto achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust andexperiences.

Keen eye for detail during service and supporting the widerteam in delivering service standards of the highest quality in relation to ouroffering.

Assist with training of staff to be well considered,supporting one-on-ones and group sessions to build the skill level of the team.

Take on sole responsibility of duty management havingoperational control of the restaurant bar, terrace and lounge making decisionswhich effect both staff and guests.

Compliant with Health and Safety Standards, built in todeliver exquisite experiences for guests.

Working with all teams within the Hotel, to ensure all staffand guests receive warmth and generosity.

Upholding thebrand with a positive attitude, energy and enthusiasm.

Displayingleadership in all aspects of the role

Our Benefits

Here are just some of the benefits you can enjoy when youjoin us:

• Free and discounted hotel breaks - From thefirst day of service, you can benefit from a free break of one or two days inany Sutton 1079 hotel, in a 12-month period. Additionally, you,your family and your friends are also entitled to discounted stays across allof our hotels including dining in our restaurants.
• Heka benefits platform – your access to Hekabegins from day one and is pre-loaded with a balance of £150 to use against awide range of wellness focussed products, experiences and schemes includinghealth cash plans and gym memberships.
• Salary sacrifice schemes including cycle towork, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeksat 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range oftraining opportunities are available to facilitate your personal developmentincluding our in-house Catalyst Aspire and Inspire programmes and externalstudy sponsorship.
• Wisdom Wellbeing - A confidential, 24/365service offering CBT, therapy, up-to-date information, support and advice on abroad range of subjects.
• We also provide you with all the basic benefits such as freenutritious and tasty meals on duty, complimentary on-site parking (whereavailable), and bespoke uniforms for uniformed positions.

At Sutton 1079, weare an inclusive, authentic and ethical community that celebrates diversity,human connection and a true sense of belonging. We want everyone to feelcomfortable being themselves here. We value different backgrounds, experiences,career paths and ambitions. What matters most is the care, energy andpersonality you bring. Together, we create an environment where people arerespected, supported and empowered to thrive.