Floor Manager

San Carlo Restaurant Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the restaurant sector is seeking a dedicated Floor Manager to oversee operations and ensure exceptional service. This role involves managing a team, handling customer complaints, and maintaining high standards of service. With a commitment to employee development and community engagement, this opportunity offers a supportive environment where your contributions will be recognized. Join a vibrant team and enjoy benefits like free meals, staff discounts, and opportunities for professional growth in multiple locations, including international sites.

Benefits

Free Meals on Duty

50% Staff Discount

Refer a Friend Bonus

L'Accademia Training Academy

Volunteering Days

Squadra App Discounts

Wagestream Access

Legal and Financial Advice

Colleague of the Month Recognition

Best in Class Pension

Qualifications

• 2 years of experience in a similar role required.
• Strong team management and communication skills essential.

Responsibilities

• Delegate work assignments based on skills and needs.
• Ensure smooth restaurant operations and correct staffing levels.
• Assist in training staff and handle customer complaints.

Skills

Team management

Communication skills

Attention to detail

Organizational skills

Multitasking

Proactive judgment

Education

2 years of experience in a similar role

Job description

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About Cicchetti Piccadilly

We are hiring a Floor Manager!

The Distefano family, spanning two generations, started San Carlo over 30 years ago and has grown to twenty-five authentic Italian restaurants across the UK, including Covent Garden, Piccadilly, and Knightsbridge in London, as well as Bristol, Leicester, Liverpool, Leeds, Cheshire, and Manchester. We also have international locations in Kuwait, Bangkok, Qatar, and upcoming sites in Miami.

Colleague Benefits

• Free Meals on Duty - Delicious, Healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Earn up to £1,000 per referral
• L'Accademia Training Academy - Commitment to training and professional development via our San Carlo training app
• Volunteering Days - Dedicated days to give back to the community
• Squadra App - Discounts and rewards with thousands of companies worldwide
• Wagestream - Access earned pay at any time of the month
• Legal and Financial Advice - Free for you and your family
• Colleague of the Month - Recognition awards monthly
• San Carlo Awards - Annual celebration of talent and hard work
• Global Opportunities - Work at international locations like Dubai and Miami
• Best in Class Pension - Partnered with industry-leading providers

Key Responsibilities

• Delegate work assignments, assign tasks based on skills and needs.
• Assist in recruiting new employees.
• Ensure smooth restaurant operations and correct staffing levels daily.
• Maintain high standards of service at all times.
• Support employee performance and development.
• Assist in training staff.
• Handle customer complaints effectively.

Required Qualifications & Experience

• 2 years of experience in a similar role.
• Team management experience.
• Excellent communication skills.
• Attention to detail, highly organized, capable of multitasking.
• Proactive, able to work independently with good judgment.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Restaurants