Floor Manager

Pop Mart; Greater London; Hybrid; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Bonus scheme linked to performance

Employee Assistance Programme (EAP)

Discount platform for offers

Training and development

Team events

40-Hour Workweek, +1h paid lunch

Job summary

Pop Mart in London is seeking a Flagship Floor Manager to lead daily shop-floor operations ahead of the new flagship opening. You will train at existing stores, then take the helm, driving exceptional customer experiences and delivering strong commercial results.

You will recruit and develop a high-performing team, manage cash and stock, coordinate launches, and ensure brand standards across the floor. The role requires leadership and a hands-on approach in a fast-paced retail environment.

Qualifications

• 5+ years of supervisory management experience in fast-paced retail or customer-facing environments.
• Strong leadership abilities with a track record of developing and inspiring a team.
• Excellent communication and customer-resolution skills, able to handle complex situations.
• Solid commercial awareness with understanding of store operations and performance drivers.
• Strong attention to detail and ability to uphold high standards in a busy setting.

Responsibilities

• Lead the shop floor to deliver exceptional customer service and engagement.
• Drive commercial performance through merchandising, stock management and team motivation.
• Own shift KPIs and ensure consistent progress and strong results.
• Oversee daily operations including opening/closing routines, cash processes, audits, stock accuracy and cost control.
• Recruit, train and develop colleagues to build a high-performing, customer-focused team.
• Support launches, brand activations and promotions on the shop floor.
• Uphold health & safety, loss prevention and operational procedures at all times.

Skills

Leadership

Customer service

Communication

Attention to detail

Retail management

Tools

CEGID POS

Job description

**Flagship Floor Manager****Industry:** Retail, Designer toys and collectible pieces**Location:** London**Job type:** Full time, permanent**New Flagship Store**This is an exciting opportunity to join POP MART ahead of the opening of a brand-new flagship store in London. Ahead of launch, the successful candidate will complete a training period of a few weeks at one of our existing stores to build hands-on experience with our systems, standards and team culture before helping to lead the new flagship from day one.**About POP MART**POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.For more information, please visit www.popmart.com and our LinkedIn Career page.**What to Expect**POP MART is a fast-paced company with a young and multicultural team where you can expect to:* Contribute to a fast-growing European business that combines retail, art, and creative storytelling* Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences* Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas**Benefits**POP MART offers our employees:* Monthly appreciation gifts featuring our latest POP MART designs* A structured bonus scheme linked to company and individual performance* Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support* Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more* Training and development programmes that build both professional skills and creative thinking* Regular team events that bring our people together to share ideas and celebrate our work* Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch**The Role and Candidate**The Flagship Floor Manager leads from the front on the shop floor, driving operational excellence and commercial results during their shift. This is a hands-on role, working closely with the store leadership team to motivate the team, own floor performance, and deliver an exceptional customer experience at every touchpoint, while keeping the floor running smoothly and aligned with POP MART's brand standards.The position requires a confident, commercially aware retail manager who can set the pace on the floor, coaching the team to maintain high standards of presentation and service. The Floor Manager takes ownership of day-to-day floor operations, including opening and closing routines, cash handling, stock accuracy and audit compliance, escalating to the Store Manager where needed.A key focus of this role is supporting the recruitment, training and development of colleagues, building a high-performing, engaged and customer-focused team. The Floor Manager also works closely with store leadership to help push sales targets, elevate customer engagement and maintain a best-in-class retail environment.This position plays an important part in bringing POP MART's brand and products to life on the shop floor, helping to set the standard for customer experience and operational excellence across the store.**Responsibilities*** Lead the shop floor to deliver exceptional customer service standards, ensuring a positive and engaging experience for every customer.* Drive strong commercial performance through effective merchandising, stock management and team motivation.* Take ownership of key performance indicators for the shift, ensuring consistent progress and strong overall results.* Support smooth day-to-day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy and cost control.* Recruit, train, coach and develop colleagues, building a high-performing, engaged and customer-focused team.* Support the execution of launches, brand activations and promotional events on the shop floor.* Uphold compliance with health & safety, loss prevention and operational procedures at all times.**Required Qualifications*** 5+ years of supervisory management experience within a fast-paced, high-volume retail or customer-facing environment.* Strong leadership skills with a proven ability to develop and inspire a team.* Excellent communication and customer-resolution skills, confident in handling complex situations.* Solid commercial awareness with an understanding of store operations and performance drivers.* Strong attention to detail and the ability to uphold high standards in a fast-paced setting.* Genuine passion for pop culture, collectibles, and delivering memorable customer experiences.**Desirable but Not Essential*** Knowledge of CEGID POS usage* Experience in the toy or collectibles industry* Experience in visual merchandising techniques* Multi-lingual language abilityIf you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click **Apply Now** and send us your CV.\\*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.\\*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.