Floor Manager

POP MART UK CORPORATION LTD; Greater London; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Bonus scheme

Employee Assistance Programme (EAP)

Access to benefits platform

Training and development programmes

Regular team events

Job summary

POP MART UK CORPORATION LTD is opening a brand-new flagship store in London. The Flagship Floor Manager will lead shop-floor operations, coach a diverse team and ensure an exceptional customer experience from day one. A hands-on, commercially aware retail leader will drive performance during shifts.

You will undergo a short training period at existing stores to learn systems, standards and culture before taking the lead at the flagship location.

Qualifications

• 5+ years of supervisory management experience in fast-paced retail.
• Strong leadership and ability to develop a high-performing team.
• Excellent communication and customer-resolution skills.
• Solid commercial awareness and attention to detail.
• Genuine passion for pop culture and collectibles.

Responsibilities

• Lead the shop floor to deliver exceptional customer service and drive sales.
• Coaching and developing colleagues to maintain high standards.
• Oversee opening/closing, cash processes, stock accuracy and audits.
• Support launches, activations and promotional events on the shop floor.
• Ensure health, safety, loss prevention and operational procedures.

Skills

Leadership

Team motivation

Customer service

Commercial awareness

Attention to detail

Multilingual (optional)

Tools

CEGID POS usage

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world. Flagship Floor Manager Industry: Retail, Designer toys and collectible pieces Location: London Job type: Full time, permanent New Flagship Store This is an exciting opportunity to join POP MART ahead of the opening of a brand-new flagship store in London. Ahead of launch, the successful candidate will complete a training period of a few weeks at one of our existing stores to build hands‑on experience with our systems, standards and team culture before helping to lead the new flagship from day one.

About POP MART

About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast‑paced company with a young and multicultural team where you can expect to: Contribute to a fast‑growing European business that combines retail, art, and creative storytelling Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences Grow your skills through hands‑on projects, collaborative learning, and opportunities to explore new ideas

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

The Role and Candidate

The Flagship Floor Manager leads from the front on the shop floor, driving operational excellence and commercial results during their shift. This is a hands‑on role, working closely with the store leadership team to motivate the team, own floor performance, and deliver an exceptional customer experience at every touchpoint, while keeping the floor running smoothly and aligned with POP MART's brand standards. The position requires a confident, commercially aware retail manager who can set the pace on the floor, coaching the team to maintain high standards of presentation and service. The Floor Manager takes ownership of day‑to‑day floor operations, including opening and closing routines, cash handling, stock accuracy and audit compliance, escalating to the Store Manager where needed. A key focus of this role is supporting the recruitment, training and development of colleagues, building a high‑performing, engaged and customer‑focused team. The Floor Manager also works closely with store leadership to help push sales targets, elevate customer engagement and maintain a best‑in‑class retail environment. This position plays an important part in bringing POP MART's brand and products to life on the shop floor, helping to set the standard for customer experience and operational excellence across the store.

Responsibilities

• Lead the shop floor to deliver exceptional customer service standards, ensuring a positive and engaging experience for every customer.
• Drive strong commercial performance through effective merchandising, stock management and team motivation.
• Take ownership of key performance indicators for the shift, ensuring consistent progress and strong overall results.
• Support smooth day‑to‑day operations, including opening and closing routines, cash processes, audit compliance, stock accuracy and cost control.
• Recruit, train, coach and develop colleagues, building a high‑performing, engaged and customer‑focused team.
• Support the execution of launches, brand activations and promotional events on the shop floor.
• Uphold compliance with health & safety, loss prevention and operational procedures at all times.

Required Qualifications

• 5+ years of supervisory management experience within a fast‑paced, high‑volume retail or customer‑facing environment.
• Strong leadership skills with a proven ability to develop and inspire a team.
• Excellent communication and customer‑resolution skills, confident in handling complex situations.
• Solid commercial awareness with an understanding of store operations and performance drivers.
• Strong attention to detail and the ability to uphold high standards in a fast‑paced setting.
• Genuine passion for pop culture, collectibles, and delivering memorable customer experiences.

Desirable but Not Essential

• Knowledge of CEGID POS usage
• Experience in the toy or collectibles industry
• Experience in visual merchandising techniques
• Multi‑lingual language ability

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Working Hours

Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross‑overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.