Flagship BOH Stock Manager

POP MART UK CORPORATION LTD; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Structured bonus scheme

Employee Assistance Programme (EAP)

Training and development programmes

Regular team events

Job summary

POP MART UK CORPORATION LTD is opening a brand-new flagship store in London. The BOH Stock Manager will lead the back-of-house stock operation, ensuring accuracy, timely deliveries, and compliant stockrooms while coaching the BOH team.

The role requires a commercially minded retail leader who can translate stock and loss-prevention standards into daily actions, collaborating with store leadership to support stock-related goals and seasonal initiatives.

Qualifications

• Proven experience managing stock operations and a team in fast-paced retail.
• Strong leadership, coaching and communication skills to motivate staff.
• Commercial focus on stock accuracy and operational excellence.
• Ability to manage inventory systems, reporting, cycle counts and loss prevention.
• Multi-lingual ability is a plus.

Responsibilities

• Own stock file accuracy, manage faulty stock, returns and SKU discrepancies.
• Run cycle counts and physical stock checks with minimal discrepancies.
• Deliver against shrinkage KPIs with clear action plans and processes.
• Oversee deliveries, receiving, checking, put-away and stockroom organisation.
• Provide daily stock position updates to store/department managers.
• Act as link between BOH and FOH, ensuring smooth handoffs.
• Coach and develop the BOH team with regular feedback and growth plans.
• Ensure compliance with trading standards, health and safety, and SOPs.

Skills

Leadership

Coaching

Communication

Stock accuracy

Team development

Multilingual

Tools

CEGID POS

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.Flagship BOH Stock ManagerIndustry: Retail, Designer toys and collectible piecesLocation: LondonJob type: Full time, PermanentNew Flagship StoreThis is an exciting opportunity to join POP MART ahead of the opening of a brand-new flagship store in London. Ahead of launch, the successful candidate will complete a training period of a few weeks at one of our existing stores (Charing Cross or Oxford Street) to build hands-on experience with our systems, standards and team culture before helping to lead the new flagship from day one.About POP MARTPOP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.For more information, please visit www.popmart.com and our LinkedIn Career page.What to ExpectPOP MART is a fast-paced company with a young and multicultural team where you can expect to:Contribute to a fast-growing European business that combines retail, art, and creative storytellingWork with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiencesGrow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideasBenefitsPOP MART offers our employees:Monthly appreciation gifts featuring our latest POP MART designsA structured bonus scheme linked to company and individual performanceAccess to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing supportTraining and development programmes that build both professional skills and creative thinkingRegular team events that bring our people together to share ideas and celebrate our workJoin Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid LunchThe Role and CandidateThe BOH Stock Manager leads the back-of-house stock operation, taking ownership of stock accuracy, receiving deliveries, stockroom organisation and shrinkage control. This is a hands-on role, working closely with the VM Team, Floor Managers and sales floor team to ensure product moves efficiently from delivery through to the customer, while keeping the stockroom compliant, organised and audit-ready at all times.The position requires an experienced, commercially minded retail leader who can take ownership of stock performance within a fast-paced, high-volume environment. The BOH Stock Manager helps translate company stock and loss-prevention standards into daily execution, acting as the link between the stockroom and the shop floor.A key focus of this role is leading, coaching and developing the BOH team, and role-modelling an organised, accountable culture that supports the wider store's performance. The BOH Stock Manager also works cross-functionally with store leadership and stakeholders to support stock-related business goals, deliveries and seasonal initiatives.This position plays an important role in protecting stock accuracy and availability, helping to set the benchmark for operational excellence behind the scenes of the store.ResponsibilitiesOwn stock file accuracy across the store, managing faulty stock, supplier returns, and raising SKU discrepancies with the buying and management teams.Run cycle counts and physical stock checks, ensuring audits are accurate and discrepancies are kept to a minimum.Deliver against stock loss and shrinkage KPIs by putting in place clear action plans and processes.Manage the team to process deliveries efficiently, including receiving, checkingOversee put away and stockroom organisation, ensuring products are labelled and stored so the floor team can find and replenish them quickly.Regularly review stockroom layout to maximise capacity, working with the sales floor team on better replenishment workflows.Provide daily updates to store and department managers on stock position, new lines, and any issues affecting stock holding.Act as the link between BOH and FOH teams, ensuring smooth handoffs and shared visibility of stock.Manage, coach, and develop the BOH team, giving regular feedback and building development plans that recognise talent and address gaps.Ensure full compliance with trading standards, health and safety legislation, and store operating procedures — including clear escape routes and walkways, unobstructed sprinklers, and appropriate equipment in BOH areasRequired QualificationsProven experience managing stock operations and a team within a fast-paced, high-volume retail environment.Strong leadership, coaching and communication skills, with the ability to motivate and develop a team.Commercially minded and results-driven, with a strong focus on stock accuracy and operational excellence.Solid experience with inventory systems, stock reporting, cycle counts and loss prevention.Highly organised and proactive, with the ability to prioritise and keep the team focused during busy periods or change.Genuine passion for retail operations and delivering a seamless experience for customers and colleagues alike.Desirable but Not EssentialKnowledge of CEGID POS usageExperience in the toy or collectibles industryMulti-lingual language abilityIf you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.