Stock Supervisor

Pop Mart; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Structured commissions scheme

Employee Assistance Programme (EAP)

Training and development programmes

Team events

Job summary

POP MART is opening a brand-new flagship store in London. The Stock Supervisor will oversee the back-of-house stock operation, ensure stock is received, stored and replenished accurately, and lead a small team in a fast-paced retail environment.

The successful candidate will complete a training period of a few weeks at one of our existing stores (Charing Cross or Oxford Street) to learn systems, standards and our team culture before helping to lead the new flagship from day one.

Qualifications

• Experience in a stockroom, warehouse, logistics or back-of-house retail environment.
• Previous supervisory or team-leading experience is desirable.
• Strong organisational and time-management skills.
• Excellent attention to detail and stock accuracy.
• Fluent in professional English and strong communication with BOH and FOH.

Responsibilities

• Supervise daily BOH stock operation, ensuring stock is received, processed, stored and replenished efficiently.
• Support the BOH Stock Manager in organising and allocating daily tasks to the stock team.
• Lead and support Stock Assistants, providing guidance, training and feedback to ensure operational standards are maintained.
• Receive and process deliveries, checking stock against packing slips and purchase orders and escalating discrepancies.
• Maintain high levels of stock accuracy through regular cycle counts and investigations into discrepancies.
• Oversee putaway and stockroom organisation, ensuring products are labelled, stored and easy to locate.
• Coordinate timely replenishment of the sales floor with FOH colleagues and respond to stock requests.
• Support stock audits and investigations, identifying and escalating discrepancies as required.

Skills

Stockroom supervision

Team leadership

Organisational skills

Attention to detail

Time management

English communication

Health & safety

Problem solving

Tools

CEGID POS

Inventory management system

Job description

**Stock Supervisor – Flagship Stock Supervisor****Industry:**Retail, Designer toys and collectible piecesLocation: LondonJob type: Full time, Permanent**New Flagship Store**This is an exciting opportunity to join POP MART ahead of the opening of a brand-new flagship store in London. Ahead of launch, the successful candidate will complete a training period of a few weeks at one of our existing stores (Charing Cross or Oxford Street) to build hands-on experience with our systems, standards and team culture before helping to lead the new flagship from day one.**About POP MART**POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross-border e-commerce platforms reaches audiences in over ninety countries and regions.In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high-potential markets.For more information, please visit www.popmart.com and our LinkedIn Career page.**What to Expect**POP MART is a fast-paced company with a young and multicultural team where you can expect to:· Contribute to a fast-growing European business that combines retail, art and creative storytelling.· Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences.· Grow your skills through hands-on projects, collaborative learning and opportunities to explore new ideas.**Benefits**POP MART offers our employees:· Monthly appreciation gifts featuring our latest POP MART designs.· A structured commissions scheme linked to company and individual performance.· Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.· Training and development programmes that build both professional skills and creative thinking.· Regular team events that bring our people together to share ideas and celebrate our work.· Join Our Team – 40-hour workweek, 7-hour shifts + 1-hour paid lunch.**The Role and Candidate**The Stock Supervisor plays a key role in managing the back-of-house stock operation at our new flagship store. Working closely with the BOH Stock Manager and wider store leadership team, the Stock Supervisor will help oversee the daily stockroom operation, ensuring stock is received, processed, stored and replenished accurately and efficiently.This is a hands-on supervisory role that requires strong organisation, attention to detail and the ability to lead and support a team in a fast-paced, high-volume retail environment. The Stock Supervisor will help maintain high standards of stock accuracy, stockroom organisation, health and safety and operational efficiency.The successful candidate will be confident supporting and guiding Stock Assistants, prioritising daily workload and ensuring that stock is available on the sales floor when required.**Responsibilities**· Supervise the daily BOH stock operation, ensuring stock is received, processed, stored and replenished efficiently.· Support the BOH Stock Manager in organising and allocating daily tasks to the stock team.· Lead and support Stock Assistants, providing guidance, training and feedback to ensure operational standards are maintained.· Receive and process deliveries, checking stock against packing slips and purchase orders and escalating any discrepancies, damages or shortages.· Maintain high levels of stock accuracy through regular cycle counts, stock checks and investigations into discrepancies.· Oversee putaway and stockroom organisation, ensuring products are correctly labelled, stored and easy to locate.· Monitor stockroom capacity and organisation, ensuring the BOH area remains clean, safe and operationally efficient.· Ensure stock is security-tagged and handled correctly to minimise damage, loss and shrinkage.· Coordinate timely replenishment of the sales floor, working closely with FOH colleagues and responding to stock requests.· Support the processing of faulty stock, transfers, returns and other stock movements.· Assist with stock audits and investigations, identifying and escalating discrepancies where required.· Ensure all BOH processes are followed consistently and in line with company procedures.· Support the BOH Stock Manager with training and onboarding of new stock team members.· Help maintain strong communication between the BOH and FOH teams to ensure smooth daily operations.· Follow all health and safety procedures, ensuring walkways, emergency exits and working areas remain clear and safe.· Report any operational, stock or health and safety issues promptly to the BOH Stock Manager or Store Management.· Be available to work flexible hours, including evenings, weekends and holidays, according to store needs.**Required Qualifications**· Previous experience in a stockroom, warehouse, logistics or back-of-house retail environment.· Previous supervisory or team-leading experience is desirable.· Strong organisational and time-management skills, with the ability to prioritise tasks in a fast-paced environment.· Excellent attention to detail and a strong focus on stock accuracy.· Confident communicating with both BOH and FOH colleagues and supporting a diverse team.· Proactive, reliable and hands-on, with the ability to work independently when required.· Comfortable working in a physically active role, including moving and handling stock.· Fluent in professional English, with strong verbal communication skills.· Comfortable working in a high-volume retail environment and managing changing priorities.· A positive attitude towards teamwork, coaching and continuous improvement.**Desirable but Not Essential**· Experience supervising a retail stockroom, warehouse or BOH team.· Knowledge of CEGID POS usage.· Experience using stock management or inventory systems.· Experience in the toy, collectibles, fashion or wider retail industry.· Experience working within a flagship or high-volume retail environment.· Multi-lingual language ability.If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.