Floor Leader & Brand Advocate — Elevate Customer Experience

ABERCROMBIE AND FITCH; Greater London; On-site; GBP 22,000 - 25,000; Part time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Flexible schedule

Career advancement

Associate assistance program

Brand affiliate opportunity

Training and development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to oversee in-store operations and drive sales while coaching Brand Reps and Stock Associates. The role sits on the store leadership team and focuses on customer experience, team performance, and brand standards.

The position requires strong customer service, product knowledge, and the ability to build compelling visual displays. Hours vary, with weekends required and potential peak-time increases.

Qualifications

• High school diploma or GED preferred.
• At least 1 year of retail experience preferred.
• No supervisory/management experience required.
• Strong customer focus and communication skills.
• Energetic, outgoing, and adaptable.

Responsibilities

• Open and close store routines.
• Operate POS systems and process Omni-Channel orders.
• Demonstrate product knowledge and drive sales.
• Build visual displays and analyze sales reports.
• Protect assets and conduct inventory control.
• Represent the brand and embody culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic

Assertive

Adaptable

Detail-oriented

Initiative

Strong work ethic

POS systems

Education

High School Diploma/GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to oversee in-store operations and drive sales while coaching Brand Reps and Stock Associates. The role sits on the store leadership team and focuses on customer experience, team performance, and brand standards.

The position requires strong customer service, product knowledge, and the ability to build compelling visual displays. Hours vary, with weekends required and potential peak-time increases.