Floor Lead – Stadium Store Leadership & Ops

stichd; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Regular incentives

Team socials

Recognition awards

Tailored training

Job summary

STICHD in Manchester seeks two Floor Leads to support stadium store operations, drive sales, and deliver standout customer service. You will assist the Retail Manager and Deputy Store Manager, lead a team on shift, and help keep the store match-day ready.

Experience in retail management or supervision, ideally in sportswear or football gear, and a passion for football are preferred. This role involves weekday and weekend shifts, training new staff, and aiming for store targets.

Qualifications

• Experience as a Manager or Supervisor in Retail (or hospitality), ideally in sportswear or football-related products.
• Proven leadership to energize the team and deliver standout customer service.
• Excellent communication skills and a passion for football.

Responsibilities

• Assist in optimizing customer lead opportunities with planning alongside management.
• Ensure KPI targets, seasonal budgets, and store standards are met.
• Support in managing store operations, stock, and cash controls.
• Recruit, train, and mentor customer service staff and ensure timely appraisals.
• Perform Manager on Duty responsibilities and drive a positive team culture.

Skills

Retail management

Supervisory experience

Team leadership

Customer service

Football/ sportswear

English communication

Job description

STICHD in Manchester seeks two Floor Leads to support stadium store operations, drive sales, and deliver standout customer service. You will assist the Retail Manager and Deputy Store Manager, lead a team on shift, and help keep the store match-day ready.

Experience in retail management or supervision, ideally in sportswear or football gear, and a passion for football are preferred. This role involves weekday and weekend shifts, training new staff, and aiming for store targets.