Retail Floor Manager – Lead Teams & Elevate Customer Experience

SPORTS DIRECT; Dunstable; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Bonuses

Commission bonuses

Holiday 28 days

In-store discount 40%

Gym membership discount

Frasers 1200 scheme

Development courses

Staff discounts

Job summary

Sports Direct is seeking an experienced Floor Manager to lead store teams, drive exceptional customer service, and uphold Visual Merchandising standards across the shop floor. The role focuses on team leadership, coaching, and delivering sales targets with a passion for retail.

A competitive base salary is offered with bonus schemes and wide-ranging staff benefits, including discounts and development opportunities.

Qualifications

• Recent managerial experience in retail.
• Ability to lead and motivate teams to deliver results.
• Strong communication and customer-service orientation.

Responsibilities

• Lead and manage store floor teams to deliver excellent customer experience.
• Train and coach staff to uphold world-class service standards.
• Create an engaging working environment and provide on-the-spot feedback and recognition.
• Drive store performance and sales by following best practices and brand standards.

Skills

Team leadership

Customer service

Communication skills

Retail experience

People development

Problem solving

Job description

Sports Direct is seeking an experienced Floor Manager to lead store teams, drive exceptional customer service, and uphold Visual Merchandising standards across the shop floor. The role focuses on team leadership, coaching, and delivering sales targets with a passion for retail.

A competitive base salary is offered with bonus schemes and wide-ranging staff benefits, including discounts and development opportunities.