Floor Lead: Elevate Store Experience & Team

Mejuri; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Monthly retail bonus program

Regular performance reviews

In-house retail learning program

Job summary

Mejuri is seeking a Floor Lead in London to drive exceptional customer service, coach the team, and ensure smooth daily operations on the sales floor. The role emphasizes leadership, mentoring, and delivering Mejuri’s elevated in-store experience.

The Floor Lead will oversee inventory, fulfillment, and visual merchandising while maintaining brand standards and staff development. Evening and weekend availability is required.

Qualifications

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking to identify challenges and develop action plans.
• Physical requirements: stand for 8 hours and lift up to 50 lbs.
• Ability to work evenings, weekends and holidays according to store availability.

Responsibilities

• Lead by example on selling standards and coach the team on Mejuri’s Steps of Selling.
• Drive KPIs by improving individual and team performance and engagement.
• Promote services such as piercing and engraving while ensuring a positive customer experience.
• Oversee inventory, cycle counts, and back-of-house operations to support sales.
• Ensure accurate order fulfillment, packaging, and delivery standards.
• Maintain store merchandising, visual standards, and brand presentation; manage fixtures and displays.
• Identify inefficiencies and escalate risks with cross-functional partners to resolve.
• Onboard new talent and assess performance against criteria and KPIs; foster engagement.
• Ensure compliance with policies and employee relations procedures.

Skills

High volume retail experience

Adaptable and creative

Excellent organization

Analytical skills

Critical thinking

Stand for long hours and lift up to 50

Tools

POS systems

Inventory management software

Job description

Mejuri is seeking a Floor Lead in London to drive exceptional customer service, coach the team, and ensure smooth daily operations on the sales floor. The role emphasizes leadership, mentoring, and delivering Mejuri’s elevated in-store experience.

The Floor Lead will oversee inventory, fulfillment, and visual merchandising while maintaining brand standards and staff development. Evening and weekend availability is required.