Luxury Retail Floor Lead & Sales Champion

Dover Street Market; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Holiday allowance

Clothing allowance

60% employee discount

Rose Bakery 50% discount

Retail Trust access

VirtualGP

Cyclescheme

Eyecare vouchers

Job summary

Dover Street Market is seeking an experienced Floor Lead to drive overall sales and exemplify exceptional customer service on the shop floor in London. You will support the Floor Manager, oversee floor operations, events, stock handling and visual presentation with the VM team, ensuring adherence to policies and brand standards.

You will work closely with Brand Managers to deliver high-quality service, maintain stock integrity, and coach sales staff to meet targets while maintaining a premium

Qualifications

• Experience in fast-paced luxury retail is essential.
• Strong team-working abilities and leadership skills.
• Solid understanding of KPIs, budgets and sales targets.
• Knowledge of Dover Street Market and Comme des Garcons brands preferred.
• Ability to communicate with enthusiasm and embody brand values.
• Excellent customer service and problem-solving skills.

Responsibilities

• Drive overall sales by leading from the front and sustaining high service standards.
• Support Floor Manager with daily financial reporting and targets attainment.
• Maintain high standards of presentation with the VM team.
• Ensure cash handling, store policies and GDPR adherence are followed.
• Lead floor team during events and stock deliveries; coordinate with Brand Managers.
• Oversee stock flow, stock rooms and back-of-house organisation.
• Foster feedback loops with Buying and Merchandising based on customer insight.
• Coordinate with HR and Retail Training for staff development.

Skills

Luxury retail

Team leadership

KPIs & budgets

CRM systems

Brand knowledge

Customer service

Communication

Time management

Tools

POS systems

Job description

Dover Street Market is seeking an experienced Floor Lead to drive overall sales and exemplify exceptional customer service on the shop floor in London. You will support the Floor Manager, oversee floor operations, events, stock handling and visual presentation with the VM team, ensuring adherence to policies and brand standards.

You will work closely with Brand Managers to deliver high-quality service, maintain stock integrity, and coach sales staff to meet targets while maintaining a premium