Floor Lead - Elevate Customer Experience (Bonus Eligible)

Mejuri; Greater London; Hybrid; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Monthly retail bonus program

In-house retail learning program

Regular performance reviews

Job summary

Mejuri in London is seeking a Floor Lead to drive store success through exceptional customer service, team development, and flawless daily operations.

As a visible leader on the sales floor, you will mentor staff, uphold Mejuri’s standards, manage inventory flow, and ensure engaging experiences that reflect our luxury brand values. Evening, weekend, and holiday availability is required.

Qualifications

• Experience in a high volume retail environment.
• Excellent organization and analytical skills.
• Strong problem-solving and decision-making abilities.
• Ability to work evenings, weekends and holidays.
• Physical requirement: stand for long hours and lift up to 50 lbs.

Responsibilities

• Lead by example on customer experience and mentor team on Mejuri’s Steps of Selling.
• Drive KPIs and ensure high performance and engagement from the team.
• Oversee in-store operations including inventory, packing, and order fulfilment.
• Maintain visual standards and brand presentation across the store.
• Collaborate with cross-functional teams to resolve escalations and optimize store processes.

Skills

Retail experience

Organization

Analytical skills

Critical thinking

Flexible scheduling

Physical stamina

Tools

POS systems

Inventory software

Job description

Mejuri in London is seeking a Floor Lead to drive store success through exceptional customer service, team development, and flawless daily operations.

As a visible leader on the sales floor, you will mentor staff, uphold Mejuri’s standards, manage inventory flow, and ensure engaging experiences that reflect our luxury brand values. Evening, weekend, and holiday availability is required.