Floor & Bar Manager - Lead Service & Guest Experience

The Hoxton; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

28 days holidays

Pension

Life insurance

Health cash plan

Complimentary staff meals

Employee discounts

Training and career development

Job summary

The Hoxton in Holborn is seeking a Floor Manager to lead front-of-house operations across restaurant and bar shifts, ensuring exceptional guest experiences from breakfast to dinner.

You will coordinate service, manage reservations, supervise the team, and collaborate with the culinary staff to align menus with stock and guest needs, while maintaining high standards of hospitality and safety throughout the shift.

Qualifications

• Experience managing a busy restaurant floor or front-of-house operations.
• Strong communication and leadership abilities.
• Ability to brief and coordinate service teams.
• Proven track record in guest experience and problem solving.

Responsibilities

• Ensure floor and bar areas are H&S compliant for each shift.
• Lead daily briefing for restaurant/bar team.
• Coordinate and run reservations system.
• Draft floor plan based on covers.
• Assist with stock, ordering, and reporting per SOPs.
• Support training of wine, food and beverages.
• Handle cash and daily revenue reporting.
• Schedule labour and manage service on floor and bar.
• Oversee safe opening and closing of the restaurant.
• Collaborate with culinary team on menus and availability.

Skills

Hospitality know-how

People skills

Relationship building

Attention to detail

Shift coordination

Job description

The Hoxton in Holborn is seeking a Floor Manager to lead front-of-house operations across restaurant and bar shifts, ensuring exceptional guest experiences from breakfast to dinner.

You will coordinate service, manage reservations, supervise the team, and collaborate with the culinary staff to align menus with stock and guest needs, while maintaining high standards of hospitality and safety throughout the shift.