Hospitality General Manager: Lead Guest Experience

The Hoxton; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days holiday

Pension

Private medical

Life insurance

Free staff meals

Free hotel night

Staff training

Volunteer leave

Staff discounts

Job summary

The Hoxton, Southwark, is seeking an experienced General Manager to lead our hotel operations and guest experience. You will drive commercial performance while upholding The Hoxton brand and local market presence.

You will inspire and develop your team, work hands-on when needed, and partner with central teams and owners to maintain high standards and a vibrant work culture. This role is based in London and offers an exciting growth path.

Qualifications

• Proven experience as General Manager or similar hotel leadership role.
• Demonstrated ability to balance guest experience with commercial performance.
• Hands-on leader who can work shifts alongside the team.
• Comfort with both strategic planning and day-to-day operations.
• Natural at motivating staff and developing talent.

Responsibilities

• Lead hotel management team to operate The Hoxton, Southwark.
• Ensure commercial success and brand standards in local market.
• Ground the The Hoxton brand in the local neighbourhood and guest experience.
• Create an environment where staff feel supported, grow, and enjoy their work.
• Manage relationships with central teams and owners.

Skills

Leadership

Hospitality passion

Hands-on

Strategic thinking

People management

Team development

Job description

The Hoxton, Southwark, is seeking an experienced General Manager to lead our hotel operations and guest experience. You will drive commercial performance while upholding The Hoxton brand and local market presence.

You will inspire and develop your team, work hands-on when needed, and partner with central teams and owners to maintain high standards and a vibrant work culture. This role is based in London and offers an exciting growth path.