Float New Home Sales Advisor

Team Resourcing Limited; East Midlands; On-site; GBP 25,000 - 32,000; Full time

Job summary

Team Resourcing Limited is seeking a Float New Home Sales Advisor based in Leicester or the surrounding area with easy access to the M1. The role covers developments in the region, requiring weekend work (Thursday to Monday).

You will manage show homes, respond to customer enquiries, qualify buyers, and coordinate with brokers and solicitors to secure reservations and timely completions. Strong customer service and drive to travel up to an hour are essential.

Qualifications

• Minimum 3 years recent UK New Build experience.
• Must be a car driver and willing to travel up to an hour.

Responsibilities

• Take ownership of development sales, show homes and public areas and conduct monthly sales excellence audits to maintain presentation.
• Manage all customer enquiries (website, telephone, email or walk-in) and convert to site visit or appointment.
• Qualify customers, establish moving timelines, needs and financial situation to secure reservations with maximum revenue and margin.
• Promote and coordinate use of mortgage brokers and solicitors to meet purchasing deadlines.
• Ensure reservations meet sales targets and coordinate with legal teams and sales admin for timely progress to completion.
• Maximise unit upgrades and oversee orders, payments and installation of options before completion.
• Act as primary contact for customers, delivering high levels of service and encouraging recommendations.
• Complete administrative and reporting tasks per company policies and timelines.
• Conduct new home inspections and address issues with site management, ensuring smooth move-in and after-care.

Skills

Sales experience

Customer service

Driving licence

Job description

A Float New Home Sales Advisor position has arisen within this established New Build Developer. The ideal location for the successful candidate to be based is Leicester or similar but with easy access to the M1 as you will be covering developments in this area or within an hours commute. The shift pattern for this role is Thursday to Monday so you need to be happy working weekends.

Duties include:

• Taking ownership of the development sales , show homes and public areas conducting monthly sales excellence audits to ensure all areas are always maintained and presented to the highest standard.
• Manage all customer enquiries (website, telephone, email, or walk-in) effectively and efficiently capturing details and requirement accurately via the inhouse database and convert to site visit or appointment.
• Qualify customers, establishing moving position and timescales, needs and financial situation. Develop credible solutions securing reservations with maximising revenue and margin.
• Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines.
• Secures customer reservations ensuring sales targets are met, works closely with the in house legal teams and sales admin to ensure sales progress to completion efficiently and in a timely manner.
• Maximises sales of unit upgrades supporting customers throughout the selection process, processing orders, taking payment, and ensuring all Options are installed prior to completion.
• Act as the key point of contact for the customer, providing a high level of customer service maximising customer recommendation scores.
• Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
• Undertake new home inspections ensuring any issues are flagged with site management and resolved prior to move in, introduces the customer to their new home, ensure familiarisation, and ‘after care’ of those customers at defined intervals following their move-in date.

Person Profile

• Minimum 3 years recent UK New Build experience
• Must be a car driver and willing to travel up to an hour