Flight Tracking Controller: Real-Time Ops & Crew Logistics

Flexjet LLC; Farnborough; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Equal opportunities employer

Job summary

Flexjet Europe is seeking a highly organised Flight Tracking Controller to join our Operations team. This role acts as the central link between Crew, Operations, Scheduling, and Owner Services to ensure smooth flight execution and real-time coordination.

You will maintain real-time awareness and support crew logistics, manage updates, and help maintain continuity across a dynamic flight programme. A proactive, detail‑oriented mindset and strong communication are essential.

Qualifications

• Experience in aviation operations, dispatch, customer service, or a related field.
• Strong verbal and written communication skills with professional telephone manner.
• Excellent organisation and multitasking ability, with strong attention to detail.
• Ability to remain calm and effective under pressure in a real-time environment.
• Proficiency in Microsoft Office and confidence learning new operational systems.

Responsibilities

• Act as the central communication hub between Crew, Operations, Scheduling, and Owner Services for all flight-related updates
• Maintain real-time operational awareness, tracking aircraft movements, crew status, and schedule changes
• Manage and coordinate crew travel and accommodation, including day-of-operations changes and forward planning
• Perform quality control checks on upcoming flights to ensure accuracy, readiness, and compliance
• Interpret weather reports and operational data, escalating risks or issues to Operations leadership
• Support IROPS management, including delays, AOG events, diversions, and schedule disruptions
• Prepare and distribute daily operational reports, ensuring clear visibility of flight status and performance
• Provide administrative and operational support to Scheduling and Operations teams, ensuring continuity across shifts

Skills

Aviation operations

Communication skills

Organization

Microsoft Office

Teamwork

Customer service

Education

Aviation-related degree

Tools

Microsoft Office

Job description

Flexjet Europe is seeking a highly organised Flight Tracking Controller to join our Operations team. This role acts as the central link between Crew, Operations, Scheduling, and Owner Services to ensure smooth flight execution and real-time coordination.

You will maintain real-time awareness and support crew logistics, manage updates, and help maintain continuity across a dynamic flight programme. A proactive, detail‑oriented mindset and strong communication are essential.