Flight Dispatch Supervisor / Operations Supervisor

Flexjet; Farnborough; On-site; GBP 70,000 - 110,000; Full time

Job summary

Flexjet in the United Kingdom seeks a seasoned Flight Dispatch Supervisor to lead our Operations Control function. This pivotal role oversees real-time flight operations, guiding decision-making to ensure flights are delivered safely, compliantly, and on time.

You will direct flight planning, crew briefings, routing, and disruption management, working with cross-functional teams to uphold premium service standards for VIP and long-range operations.

Qualifications

• Experience in aviation operations environment is essential.
• Experience in flight dispatch/operations control, ideally VIP or long-range operations.
• Strong knowledge of flight planning, NOTAMs, weather analysis and routing.

Responsibilities

• Oversee and coordinate daily flight operations, ensuring safe, compliant, and efficient execution across the network.
• Lead flight dispatch and operational control activities, including flight planning, crew briefing, routing, and disruption management.
• Manage and monitor slots, permits, handling, and regulatory requirements for timely execution.
• Act as primary escalation point for complex operations, ensuring swift resolution.
• Supervise, coach, and develop Operations Controllers and Dispatchers.
• Drive real-time decision-making including rerouting, delays, diversions, and emergency responses.
• Maintain oversight of workload distribution, quality standards, and procedural compliance.
• Collaborate cross-functionally with Owner Services, CAMO, Maintenance, and Flight Operations.

Skills

Flight dispatch

Operations control

Leadership

Crew briefing

Regulatory knowledge

Decision-making under pressure

Stakeholder management

NOTAMs analysis

Global routing

Flight planning software

Tools

Flight planning software

Job description

We are seeking a highly capable and driven Flight Dispatch Supervisor / Operations Supervisor to lead our Operations Control function. This is a pivotal leadership role responsible for overseeing real-time flight operations, guiding decision-making, and ensuring every flight is delivered safely, compliantly, and flawlessly.

The Role

As Flight Dispatch Supervisor / Operations Supervisor, you will lead the coordination and oversight of daily flight operations, acting as a central point of control across all operational departments. You will combine technical expertise with leadership capability—driving performance, supporting your team, and ensuring Flexjet’s premium standards are consistently achieved.

Key Responsibilities

• Oversee and coordinate daily flight operations, ensuring safe, compliant, and efficient execution across the network
• Lead flight dispatch and operational control activities, including flight planning, crew briefing, routing, and disruption management
• Manage and monitor slots, permits, handling, and regulatory requirements, ensuring timely and accurate execution
• Act as the primary escalation point for complex or high-profile operations, ensuring swift and effective resolution
• Supervise, coach, and develop Operations Controllers and Dispatchers, maintaining high performance and consistency across the team
• Drive real-time decision-making, including re-routing, delays, diversions, and emergency response activation
• Maintain operational oversight, ensuring workload distribution, quality standards, and procedural compliance
• Collaborate cross-functionally with Owner Services, CAMO, Maintenance, and Flight Operations to deliver a seamless customer experience

About You

You are a confident and experienced operational leader, comfortable managing complexity, making critical decisions under pressure, and leading teams in a fast-paced, high-stakes environment.

Essential

• Experience in an aviation operations environment (Business Aviation strongly preferred)
• Proven experience in flight dispatch and/or operations control, ideally within VIP or long-range operations
• Strong understanding of flight planning, NOTAMs, weather analysis, and global routing
• Working knowledge of EASA regulations, FTL schemes, and operational control procedures
• Excellent leadership, communication, and stakeholder management skills
• Ability to remain calm, decisive, and solutions-focused under pressure
• Strong organisational and analytical skills with high attention to detail
• Experience with EROPS / long-range operations

Desirable

• Flight dispatch licence or certification
• Familiarity with aircraft performance and international operations requirements

Working Pattern

• 4 on / 4 off rotation
• 12-hour shifts:
  • 06:00 – 18:00
  • 12:00 – 00:00
• Flexibility required for weekends, holidays, and operational demands

Equal Opportunities Statement

Flexjet is an equal opportunities employer. We are committed to creating an inclusive working environment and do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

We welcome applications from all qualified individuals and will provide reasonable adjustments throughout the recruitment process if required.