Flight Cabin Concierge: Elite Passenger Experience

Executive Jet Management; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Executive Jet Management seeks an onboard services professional to deliver outstanding passenger comfort and personalised assistance from boarding to disembarking. You will serve as the link between passengers and flight crew, ensuring professionalism and superior standards on every leg of the journey.

The role emphasizes courtesy, responsiveness, and collaboration with crew and ground teams to guarantee a first-class experience while maintaining safety and regulatory compliance.

Qualifications

• Clear communication across media to teams and passengers.
• Strong customer focus delivering excellent experiences.
• Ability to generate innovative solutions in fast-changing environments.
• Results oriented, balancing safety, customer needs and financials.
• People-focused, collaborative, respectful and fair.
• Technical expertise to meet position's requirements and objectives.

Responsibilities

• Provide comfort and exceptional service to passengers and relay feedback to crew.
• Act as liaison between passengers and flight crew to ensure high service levels.
• Check catering and onboard equipment and report deficiencies.
• Report any condition or event that could endanger flight safety.
• Ensure cabin cleanliness and restock between flights where possible.

Skills

Communication

Costumer Focus

Innovation

Results Orientation

People Focus

Technical Expertise

Job description

Executive Jet Management seeks an onboard services professional to deliver outstanding passenger comfort and personalised assistance from boarding to disembarking. You will serve as the link between passengers and flight crew, ensuring professionalism and superior standards on every leg of the journey.

The role emphasizes courtesy, responsiveness, and collaboration with crew and ground teams to guarantee a first-class experience while maintaining safety and regulatory compliance.