Inflight Service Lead — Passenger Experience

NetJets IP, LLC; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Executive Jet Management (Europe) Limited in London seeks an Inflight Service Representative to ensure a superb passenger experience from boarding to disembarkation. You will act as the link between passengers and flight crew, delivering outstanding service on every flight.

You should have 2-4 years of experience, strong communication, a customer-focused attitude, and the ability to adapt to fast-changing environments while maintaining safety and professionalism.

Qualifications

• 2-4 years of experience in inflight service or a similar role.
• Provide exceptional onboard passenger service and feedback to crew and related departments.
• Ensure cabin cleanliness and restocking between flights to prepare for next flights.

Responsibilities

• Provide optimum levels of comfort and service to passengers, through ready and efficient assistance and courtesy, guaranteeing the delivery of an exceptional customer service and providing relevant feedback to the Commander and related company departments;
• Form the link between the passengers and the flight crew, whenever requested by the Commander, in order to ensure a high level of service;
• Check catering and other onboard non safety related equipment and immediately report deficiencies to the Commander, in order to ensure that the aircraft is in perfect condition;
• Report any condition or event that might endanger the safety of the flight;
• Ensure proper cleaning of the aeroplane’s cabin and re-stocking (if possible) between flights to guarantee that aircraft is properly prepared for next flights;

Skills

Communication

Costumer Focus

Innovation

Results Orientation

People Focus

Technical Expertise

Job description

Executive Jet Management (Europe) Limited in London seeks an Inflight Service Representative to ensure a superb passenger experience from boarding to disembarkation. You will act as the link between passengers and flight crew, delivering outstanding service on every flight.

You should have 2-4 years of experience, strong communication, a customer-focused attitude, and the ability to adapt to fast-changing environments while maintaining safety and professionalism.