Inflight Service Representative

Executive Jet Management Europe; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Executive Jet Management Europe in London is seeking a polished Inflight Service Representative to ensure privacy, safety and exceptional passenger comfort from boarding to disembarkation. You will bridge passengers and flight crew, delivering personalised service in a high-end environment.

2–4 years experience in private aviation or premium hospitality is preferred, with a focus on meticulous attention to detail and superior professionalism.

Qualifications

• 2–4 years of experience in a similar role, ideally within private aviation or premium hospitality.

Responsibilities

• Provide optimum levels of comfort and service to passengers through ready and efficient assistance and courtesy.
• Guarantee the delivery of exceptional customer service and provide relevant feedback to the Commander and related company departments.
• Form the link between passengers and the flight crew whenever requested by the Commander, ensuring a high level of service throughout the flight.
• Check catering and other onboard non-safety related equipment and immediately report deficiencies to the Commander, ensuring the aircraft is in perfect condition.
• Report any condition or event that might endanger the safety of the flight—your vigilance is essential.
• Ensure proper cleaning of the cabin and re-stocking between flights to guarantee the aircraft is properly prepared for subsequent journeys.

Skills

Service-oriented

Curiosity

Collaboration

Job description

Deliver Excellence in Private Aviation – Inflight Service Representative with Executive Jet Management Europe in London. Your Career at the Pinnacle of VIP Service. Executive Jet Management Europe (EJME), a global leader in private aviation, is seeking a polished, service-driven Inflight Service Representative to join our team in London. This is an exceptional opportunity for a hospitality professional who understands that true luxury is found in the details—from the moment a passenger boards to the final farewell at disembarkation. As an Inflight Service Representative, you will be the vital link between passengers and flight crew, guaranteeing a personalised customer experience delivered with superior quality standards and professionalism. If you have a passion for service, a keen eye for detail, and thrive in a dynamic, high-end environment, we invite you to elevate your career with us.

Your Mission: Craft Unforgettable In-Flight Experiences.

Primary purpose is to provide an optimum level of comfort and service to passengers while forming the essential connection between passengers and the flight crew. You'll ensure that every journey reflects the highest standards of safety, service, and discretion.

Tasks and Responsibilities.

• Passenger Service Excellence: Provide optimum levels of comfort and service to passengers through ready and efficient assistance and courtesy.
• Guarantee the delivery of exceptional customer service and provide relevant feedback to the Commander and related company departments.
• Form the link between passengers and the flight crew whenever requested by the Commander, ensuring a high level of service throughout the flight.
• Cabin and Equipment Management: Check catering and other onboard non-safety related equipment and immediately report deficiencies to the Commander, ensuring the aircraft is in perfect condition.
• Report any condition or event that might endanger the safety of the flight—your vigilance is essential.
• Ensure proper cleaning of the cabin and re-stocking between flights to guarantee the aircraft is properly prepared for subsequent journeys.

What We're Looking For.

Experience: 2-4 years of experience in a similar role, ideally within private aviation or premium hospitality.

Core Competencies.

• Service-Oriented—you genuinely enjoy helping others and exceeding expectations.
• Curiosity—you’re eager to learn, grow, and understand the needs of our clientele.
• Collaboration—and…