Flexible NHS EPR & Clinical Apps Support Specialist

The Royal Orthopaedic Hospital NHS Foundation Trust; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an Application Support Administrator (NHS AfC: Band 5) to support the EPR, PAS, T-Pro and related clinical and administrative systems. You will handle day-to-day administration, configuration and incident resolution to keep digital services reliable for clinicians and staff.

You will work with IT, clinical and operational teams to optimise workflows, maintain data quality, and implement new applications as the digital

Qualifications

• Degree in an IT-related subject or equivalent demonstrable experience.
• Evidence of continued professional development (CPD).

Responsibilities

• Provide first and second-line application support, ensuring incidents and service requests are investigated and resolved promptly and to an appropriate standard.
• Log and manage complex user support requests within the ITSM system, ensuring accurate and detailed information is captured to support effective resolution.
• Provide specialist application support for the Trust’s Electronic Patient Record (EPR, PAS, T‑Pro and other associated clinical and administrative applications).
• Develop and maintain detailed technical, functional and system-specific knowledge to support the safe, reliable and effective use of these applications.
• Understand clinical and administrative processes and patient pathways, identifying where information is entered, required, exchanged, ordered, reported, validated, audited and stored.
• Work with clinical and operational teams to identify system-related bottlenecks and opportunities to improve existing models of care, clinical pathways and administrative processes.
• Undertake the day-to-day administration, configuration, maintenance and optimisation of supported applications, ensuring systems remain available, appropriately configured and fit for purpose.
• Maintain the integrity, quality and accuracy of information held within the EPR, PAS, T‑Pro and associated systems, taking appropriate action where recurring data-quality issues are identified.

Skills

IT Support

Incident Management

Customer Support

Communication

Documentation

Education

Degree in IT-related subject

Tools

Microsoft Office

Job description

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an Application Support Administrator (NHS AfC: Band 5) to support the EPR, PAS, T-Pro and related clinical and administrative systems. You will handle day-to-day administration, configuration and incident resolution to keep digital services reliable for clinicians and staff.

You will work with IT, clinical and operational teams to optimise workflows, maintain data quality, and implement new applications as the digital