Application Support Administrator

The Royal Orthopaedic Hospital NHS Foundation Trust; Birmingham; On-site; GBP 32,000 - 39,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an Application Support Administrator (NHS AfC: Band 5) to support the EPR, PAS, T-Pro and related clinical and administrative systems. You will handle day-to-day administration, configuration and incident resolution to keep digital services reliable for clinicians and staff.

You will work with IT, clinical and operational teams to optimise workflows, maintain data quality, and implement new applications as the digital

Qualifications

• Degree in an IT-related subject or equivalent demonstrable experience.
• Evidence of continued professional development (CPD).

Responsibilities

• Provide first and second-line application support, ensuring incidents and service requests are investigated and resolved promptly and to an appropriate standard.
• Log and manage complex user support requests within the ITSM system, ensuring accurate and detailed information is captured to support effective resolution.
• Provide specialist application support for the Trust’s Electronic Patient Record (EPR, PAS, T‑Pro and other associated clinical and administrative applications).
• Develop and maintain detailed technical, functional and system-specific knowledge to support the safe, reliable and effective use of these applications.
• Understand clinical and administrative processes and patient pathways, identifying where information is entered, required, exchanged, ordered, reported, validated, audited and stored.
• Work with clinical and operational teams to identify system-related bottlenecks and opportunities to improve existing models of care, clinical pathways and administrative processes.
• Undertake the day-to-day administration, configuration, maintenance and optimisation of supported applications, ensuring systems remain available, appropriately configured and fit for purpose.
• Maintain the integrity, quality and accuracy of information held within the EPR, PAS, T‑Pro and associated systems, taking appropriate action where recurring data-quality issues are identified.

Skills

IT Support

Incident Management

Customer Support

Communication

Documentation

Education

Degree in IT-related subject

Tools

Microsoft Office

Job description

Employer The Royal Orthopaedic Hospital NHS Foundation Trust Employer type NHS Site The Royal Orthopaedic Hospital NHS Foundation Trust Town Birmingham Salary £32,073 - £39,043 per annum, pro rata if part-time. Salary period Yearly Closing 06/11/2026 23:59

Application Support Administrator

NHS AfC: Band 5

Job overview

The Application Support Administrator will play a key role in supporting the Trust’s evolving digital clinical environment, with particular responsibility for the Electronic Patient Record (EPR) and the clinical and administrative applications that support patient care.

The role will provide day to day application support, administration and configuration, developing detailed technical and functional knowledge of the EPR, PAS, T-Pro and other integrated digital systems. The post holder will support incident resolution, system changes, testing, upgrades and optimisation to ensure applications operate reliably and effectively for end users.

Working closely with the wider digital, clinical and operational teams, the post holder will help resolve application related issues and ensure staff are able to use digital systems effectively and efficiently. The role will also support the introduction of new applications, functionality and digital workflows as the Trust's EPR and wider digital services continue to evolve.

The post holder will contribute to the ongoing optimisation and continuous improvement of the EPR and associated applications, ensuring systems are appropriately configured, supported and maintained throughout their lifecycle.

Main duties of the job

· Provide first and second-line application support, ensuring incidents and service requests are investigated and resolved promptly and to an appropriate standard.

· Log and manage complex user support requests within the ITSM system, ensuring accurate and detailed information is captured to support effective resolution.

· Provide specialist application support for the Trust’s Electronic Patient Record (EPR, Patient Administration System (PAS), T‑Pro and other associated clinical and administrative applications.

· Develop and maintain detailed technical, functional and system-specific knowledge to support the safe, reliable and effective use of these applications.

· Understand clinical and administrative processes and patient pathways, identifying where information is entered, required, exchanged, ordered, reported, validated, audited and stored.

· Work with clinical and operational teams to identify system-related bottlenecks and opportunities to improve existing models of care, clinical pathways and administrative processes.

· Undertake the day-to-day administration, configuration, maintenance and optimisation of supported applications, ensuring systems remain available, appropriately configured and fit for purpose.

· Maintain the integrity, quality and accuracy of information held within the EPR, PAS, T‑Pro and associated systems, taking appropriate action where recurring data-quality issues are identified.

Working for our organisation

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Detailed job description and main responsibilities

Please refer to the Job Description and Person Specification document for full list of details on the main responsibilities for the role.

Person specification

Qualifications

• Degree in an IT-related subject or equivalent demonstrable experience
• Evidence of continued professional development (CPD)

Experience

• Experience providing Application Support within a service environment
• Significant experience of supporting a patient based IT system e.g. T-Pro, CRIS, PICS
• Familiarity with patient documentation and patient information systems and care pathways.
• Experience of supporting systems administration, e.g. setting up user accounts, advising/showing how work is submitted
• Understanding of customer/user issues and how they impact on the use of IT Systems
• Experience working within an NHS or healthcare environment

Knowledge

• Ability to guide users through the system where appropriate – informal training over the telephone.
• Able to communicate technical issues to non-technical staff
• Ability to identify errors and omissions from complex reports and know if they are IT or user related.
• Ability to analyse and interpret data/information Ability to work to tight deadlines
• Ability to manage own workload within the deadlines to ensure effective use of the relevant Systems.
• Competent in the use of Microsoft Offiice applications

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.