Flexible Hours Delivery Driver Customer Service Focus

John Lewis Partnership; Stratford-upon-Avon; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Flexible hours

Part-time work up to 15 hours per week

Job summary

John Lewis Partnership seeks a Customer Delivery Driver to bring Waitrose produce and friendly service to customers at their doors. The role is active, physical and customer-facing with on-road duties and shop tasks when not out delivering.

Varied hours, week-round shifts including early mornings and weekends, with full support and training provided. A clean UK driving licence and a professional, tidy appearance are essential.

Qualifications

• Must be 18 or older.
• Full, valid UK manual car driving licence (B-Category) with no more than 6 penalty points.
• Excellent people skills and a friendly customer-service approach.
• Able to perform physical tasks (lifting crates, stairs, up to ~18 kg).

Responsibilities

• Be a friendly face for the Waitrose brand while on the road; deliver great customer service.
• Discuss order changes with customers (substitutions/short-dated items) and sort refunds if needed.
• Handle products with care and treat them as your own.
• Ensure customers aren’t charged extra for substitutions.
• Help customers with groceries and build trust.
• Familiarise yourself with the delivery route for the day.
• Perform van safety checks to ensure road readiness and compliance.
• Assist wider CFC team with warehouse tasks when off the road.

Skills

Driving license (UK)

Customer service

People skills

Physical work

Job description

John Lewis Partnership seeks a Customer Delivery Driver to bring Waitrose produce and friendly service to customers at their doors. The role is active, physical and customer-facing with on-road duties and shop tasks when not out delivering.

Varied hours, week-round shifts including early mornings and weekends, with full support and training provided. A clean UK driving licence and a professional, tidy appearance are essential.