Flexible Hospitality Manager: Guest Experience Lead

Arena Racing Company; Chepstow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading UK racecourse group is looking for a Restaurant and Hospitality Manager to oversee service delivery at Chepstow Racecourse. The ideal candidate will have experience in fast-paced hospitality management and possess strong leadership skills. You'll lead a motivated team, ensure excellent guest experiences, and manage operational efficiency. The role offers casual and flexible hours, competitive pay, and the chance to be part of a vibrant atmosphere. Join our enthusiastic team and make a difference!

Benefits

Casual and flexible hours

Competitive pay

Opportunities for extra shifts

Supportive team environment

Qualifications

• Proven experience in retail or hospitality management in fast-paced environments.
• Confident leadership skills to inspire diverse teams.
• Excellent communication and customer service standards.
• Flexible and adaptable for first-class experiences.
• Strong problem-solving skills to handle challenges.
• Professional and well-presented at all times.
• Comfortable working outdoors in all weather.

Responsibilities

• Lead and support your team for high-quality service.
• Ensure guests receive a warm welcome and professional experience.
• Train team members to be confident and event-ready.
• Manage staffing levels and shift planning.
• Maintain stock levels and reduce wastage.
• Uphold standards of cleanliness and compliance.
• Resolve customer queries or complaints promptly.
• Create a positive atmosphere for guests and staff.
• Drive sales and upselling opportunities.
• Delegate tasks for efficient service delivery.

Skills

Leadership skills

Communication

Customer service

Problem-solving

Team motivation

Tools

Tills and PDQ machines

Job description

A leading UK racecourse group is looking for a Restaurant and Hospitality Manager to oversee service delivery at Chepstow Racecourse. The ideal candidate will have experience in fast-paced hospitality management and possess strong leadership skills. You'll lead a motivated team, ensure excellent guest experiences, and manage operational efficiency. The role offers casual and flexible hours, competitive pay, and the chance to be part of a vibrant atmosphere. Join our enthusiastic team and make a difference!