Trainee Energy Advisor — Learn & Help Homes (Flexible Hours)

Centre for Sustainable Energy; West of England; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme (8% employer, 6

25 days' paid holiday (pro rata)

Subsidised bike purchase

Tech Scheme

Life Assurance

Health Cash plan

Retail discounts

Discounted breakdown cover

Training fees covered

Flexible working hours

Job summary

Centre for Sustainable Energy invites applications for a Trainee Energy Advisor to join the Household Energy Services team in Bristol. The role involves handling energy advice on the advice line, assisting vulnerable households and supporting related projects.

During a 5-month probation you will complete the HES Training Programme, including City & Guilds qualifications in Energy Awareness and Fuel Debt Advice.

Qualifications

• Ability to respond to clients in a respectful and engaging manner.
• Excellent written and verbal communication skills.
• Ability to work in a team and support others.
• Strong organisational and time management abilities.
• Commitment to safeguarding and data protection.

Responsibilities

• Work on the advice line and telephone advisory projects.
• Record client details accurately and assess needs.
• Refer clients to appropriate support organisations.
• Identify energy improvements and refer to installers.
• Assist with grant applications and tariff switches.

Skills

Empathy and compassion

Effective communication

Teamwork

Time management

Administrative skills

MS Office

Education

City & Guilds Energy Awareness (Level 3)

City & Guilds Fuel Debt Advice in the Community (Level 2)

Tools

MS Office (Word, Excel, Outlook)

Record-keeping systems

Job description

Centre for Sustainable Energy invites applications for a Trainee Energy Advisor to join the Household Energy Services team in Bristol. The role involves handling energy advice on the advice line, assisting vulnerable households and supporting related projects.

During a 5-month probation you will complete the HES Training Programme, including City & Guilds qualifications in Energy Awareness and Fuel Debt Advice.