Community Energy Adviser

Citizens Advice; York and North Yorkshire; Presencial; GBP 24 000 - 32 000; Tempo integral

Resumo da oferta

Citizens Advice New Forest is seeking a motivated Community Energy Adviser to support households facing fuel poverty and energy affordability issues. You’ll deliver free, independent advice in trusted community settings and help clients access grants, improve energy efficiency and build financial resilience.

The role combines outreach, one-to-one guidance, home visits and partnership work as part of the Rural Energy Connect project across Mid-Hampshire.

Qualificações

• Experience supporting or advising people facing financial hardship or vulnerability.
• Excellent interpersonal and communication skills, with the ability to engage sensitively and build trust.
• A person-centred approach, helping clients identify practical solutions and achieve positive outcomes.
• Strong organisational and case management skills, able to manage a varied workload and maintain accurate records.
• The ability to work independently across community locations while contributing effectively as part of a wider team.
• Good IT, numeracy and administrative skills, including confidence using Microsoft Office and case management systems.

Responsabilidades

• Community outreach to engage households.
• Provide one-to-one energy advice and home visits.
• Support with casework and maintain client records.
• Collaborate with partners across the Rural Energy Connect project.
• Contribute to project delivery across Mid-Hampshire.

Conhecimentos

Financial hardship support

Interpersonal skills

Person-centred approach

Caseload management

Independent working

IT & admin skills

Ferramentas

Microsoft Office

Case management systems

Descrição da oferta de emprego

Could you help households struggling with rising energy costs build a more secure future?

Citizens Advice New Forest is looking for a motivated and compassionate Community Energy Adviser to support vulnerable households experiencing fuel poverty, energy affordability issues and challenges managing their energy costs. As part of the Rural Energy Connect project, you will provide free, independent and impartial advice to people across the New Forest. Working in trusted community settings such as foodbanks, warm hubs and community venues, you will help clients understand their energy situation, access grants and support schemes, improve energy efficiency and increase their long-term financial resilience.

This is a varied role combining community outreach, one-to-one advice, home visits, casework support and partnership working. You will also work closely with a wider team delivering the project across Mid-Hampshire.

Role

We are looking for candidates with:

• Experience supporting or advising people facing financial hardship, vulnerability or other life challenges
• Excellent interpersonal and communication skills, with the ability to engage sensitively and build trust
• A person-centred approach, helping clients identify practical solutions and achieve positive outcomes
• Strong organisational and case management skills, able to manage a varied workload and maintain accurate records
• The ability to work independently across community locations while contributing effectively as part of a wider team
• Good IT, numeracy and administrative skills, including confidence using Microsoft Office and case management systems

Experience of energy advice is desirable but not essential. We welcome applications from people with transferable skills gained through advice, support, advocacy, welfare, housing, debt, community development or similar roles. Full training will be provided, including support to achieve a recognised energy awareness qualification.