Appointment Centre Administrator

NHS Jobs; Newcastle upon Tyne; On-site; GBP 23,000 - 27,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an administrative role within its Appointment Booking Centre. You will manage a large volume of inbound and outbound calls and provide a timely, customer-focused service to patients.

This role emphasises maintaining high standards of accuracy and courteous communication while developing competencies across administrative tasks and supporting the recruitment and selection processes.

Job description

Managing a large volume of inbound and outbound calls in a timely manner To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered To continue to develop and maintain competencies in all areas of work Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

The Newcastle upon Tyne Hospitals NHS Foundation Trust

The Newcastle upon Tyne Hospitals NHS Foundation Trust