Flexible Administrator/Crisis Worker - Bedfordshire - 36 Hours

NHS; Shefford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider is seeking a Flexible Administrator/Crisis Worker in Shefford, Bedfordshire. This role involves providing dedicated support to victims of sexual assault, including acting as an advocate during their care. The ideal candidate will have experience in customer service, knowledge of safeguarding practices, and a compassionate demeanor. A UK driving license is required, as well as an Advanced DBS check. This position offers a flexible working pattern with 36 hours per week at £12.75 per hour.

Qualifications

• Experience working in a supportive or customer focused environment.
• Knowledge and understanding of Safeguarding Children and Adults.
• Advanced DBS and level 2 Police vetting needed.
• UK driving license and access to a vehicle required.

Responsibilities

• Be the first point of contact for service users.
• Assist patients and manage the service user pathway.
• Support the SARC Manager in daily operations.
• Ensure forensic cleanliness and oversee procedures.

Skills

Customer service skills

Knowledge of safeguarding procedures

Compassionate communication

Ability to maintain confidentiality

Job description

Flexible Administrator/Crisis Worker - Bedfordshire - 36 Hours

Location: The Emerald Centre, Ampthill, Bedfordshire.

Salary: £27,921 pro rata based on 42 hours per week.

This vacancy is for 36 hours per week. £12.75 per hour.

Rota Patterns for full time roles will be: Flexible seven day rota, 12hrs - 9am to 9pm.

Main duties of the job

Key Responsibilities will include:

• 1st point of contact for service users.
• Administration and support process of an service users and their family visiting the centre, including preparing the patient and assisting in the collecting of forensic evidence.
• Support the SARC Manager with day to day running of the centre.
• ensuring that a high standard of DNA anticontamination is maintained between forensic cases (cleaning).
• Assisting patients and liaising with other agencies regarding the management of the service user pathway.
• Assisting with preparation, service user support and acting as an advocate during their time at the SARC.
• Liaise closely with wider stakeholders such as Police, NHSE, ISVA and Social services.
• Be a key player within the SARC team and wider company network.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Job responsibilities

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Flexible Administrator/Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

Person Specification

Qualifications

• Experience working in a supportive or customer focused environment.
• Knowledge and understanding of Safeguarding Children and Adults
• Knowledge and understanding of Confidentiality
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required
• Experience of working with individuals who may have complex needs
• Experience of working with individuals who have experienced sexual assault/ violence
• Experience of creating and utilizing resources and use of distraction techniques
• Project development and outreach
• Training and presentation skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.