Fleet Uptime & Aftermarket Partnerships Lead

Lincoln Motor Company; West Horndon; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Ford Pro UK is seeking a Fleet Aftermarket Business Manager to drive fleet uptime, customer satisfaction and sales loyalty. You will bridge Fleet Sales and FCSD, focusing on maximizing vehicle uptime and proactive consulting with fleet operators.

You will collaborate with Product Development, Warranty and the Ford Liive Centre, coordinate with dealers, and visit fleet customers nationwide, balancing time between the Dunton Campus and on-site visits.

Qualifications

• Degree level qualification.
• Good presentation and communication behaviours.
• Demonstrating problem solving skills.
• Experience of cross-function collaboration.
• Experience external customer interface (preferred).
• Ford Warranty knowledge (preferred).

Responsibilities

• Drive fleet uptime, customer satisfaction and sales loyalty.
• Coordinate resolution of fleet product and service concerns with internal teams.
• Act as strategic partner to key fleet accounts and maintain brand loyalty.
• Balance national field visits with activities at the Dunton Campus and with dealers.

Skills

Presentation

Communication

Problem solving

Cross-functional collaboration

MS Excel

MS Word

PowerPoint

External customer interface

Ford Warranty knowledge

Education

Degree level qualification

Tools

MS Excel

MS Word

PowerPoint

Job description

Ford Pro UK is seeking a Fleet Aftermarket Business Manager to drive fleet uptime, customer satisfaction and sales loyalty. You will bridge Fleet Sales and FCSD, focusing on maximizing vehicle uptime and proactive consulting with fleet operators.

You will collaborate with Product Development, Warranty and the Ford Liive Centre, coordinate with dealers, and visit fleet customers nationwide, balancing time between the Dunton Campus and on-site visits.