Fleet Aftermarket Business Manager

Ford Motor Company; West Horndon; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Ford Pro UK is seeking a Fleet Aftermarket Business Manager to drive fleet uptime, customer satisfaction and sales loyalty. You will bridge Fleet Sales and FCSD, focusing on maximizing vehicle uptime and proactive consulting with fleet operators.

You will collaborate with Product Development, Warranty and the Ford Liive Centre, coordinate with dealers, and visit fleet customers nationwide, balancing time between the Dunton Campus and on-site visits.

Qualifications

• Degree level qualification.
• Good presentation and communication behaviours.
• Demonstrating problem solving skills.
• Experience of cross-function collaboration.
• Experience external customer interface (preferred).
• Ford Warranty knowledge (preferred).

Responsibilities

• Drive fleet uptime, customer satisfaction and sales loyalty.
• Coordinate resolution of fleet product and service concerns with internal teams.
• Act as strategic partner to key fleet accounts and maintain brand loyalty.
• Balance national field visits with activities at the Dunton Campus and with dealers.

Skills

Presentation

Communication

Problem solving

Cross-functional collaboration

MS Excel

MS Word

PowerPoint

External customer interface

Ford Warranty knowledge

Education

Degree level qualification

Tools

MS Excel

MS Word

PowerPoint

Job description

Degree level qualificationDemonstrating good presentation and communication behavioursDemonstrating problem solving skillsDemonstrating experience of cross-function collaborationSkilled in MS Excel, Word and PowerPointPreferably having experience of external customer interfacePreferably having Ford Warranty knowledge

Additional Information:This is a UK position, applications will only be accepted from current UK employees (FoB employees only).Priority will be given to displaced lateral employees in the first instance.This is a full-time role; however, we are keen to encourage applications from applicants who work flexibly including job-share applicants, who would like to work with another job-share applicant to do this role (even if you currently do not have a job-share partner). The Job Share Connect tool allows you to create your profile and then find a job share match.The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourisable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.If you are concerned about travelling to site due to disability (or other reason), please contact us @ [e-mail].

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourisable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability.

Acting as the link between Fleet Sales and FCSD, the Fleet Aftermarket Business Manager will: Drive fleet customer vehicle uptime, customer satisfaction and sales loyalty Drive fleet customer modem connectivity and Data Services enrolment growth Co-ordinate the resolution of fleet customer major product and service concerns by all appropriate means, including internal liaison with the FordLiive Centre, FCSD dealer facing team, Warranty, SEO, Product Development and Recall teams.

At Ford, we don't just make history, we make the future. Ford Pro is our dedicated commercial vehicle growth engine, delivering integrated solutions that keep commercial fleets running smoothly and efficiently.As a Fleet Aftermarket Business Manager, you will sit at the dynamic intersection of external commercial relationship management and modern, data-driven automotive operations. Acting as a strategic partner to our key fleet accounts, you will bridge the gap between Fleet Sales and the Ford Customer Service Division (FCSD). Rather than handling routine administration, you will focus on maximising vehicle uptime, driving customer retention, and proactively consulting with fleet operators to introduce tailored aftermarket products, maintenance packages, and connected vehicle capabilities.This role offers exceptional national visibility across Ford's UK operations. Operating on a hybrid model, your time will be balanced between our state-of-the-art Dunton Campus (the engineering powerhouse behind the Ford Transit) and visiting fleet customers nationwide. Whether collaborating internally with Product Development, Warranty, and the FordLiive Centre, or meeting fleet directors on-site, you will be instrumental in safeguarding brand loyalty and keeping Britain's businesses moving.