Fleet Solutions Admin - Customer Care & Inquiries

Northumbria Healthcare NHS Foundation Trust; Seaton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is seeking a proactive administrator to join the Fleet Solutions team, focusing on salary sacrifice schemes. The role involves handling calls and emails from employees and performing routine admin tasks in a busy, office-based environment.

You will receive full training and support, with opportunities to learn on the job. A willingness to learn and good Microsoft Office skills are essential to succeed in this fast-paced team.

Qualifications

• Previous call centre experience desirable but not essential.
• Willing to learn on the job; full training provided.
• Confident handling high volumes of inbound/outbound calls.
• Office-based role with proficiency in Microsoft Office and web-based systems.

Responsibilities

• Handle incoming calls in a high-volume environment.
• Respond to employee queries via email.
• Perform administrative tasks for salary sacrifice schemes.
• Support Fleet Solutions team with daily tasks.

Skills

Call handling

Customer service

Telephone etiquette

Tools

Microsoft Office

Job description

Northumbria Healthcare NHS Foundation Trust is seeking a proactive administrator to join the Fleet Solutions team, focusing on salary sacrifice schemes. The role involves handling calls and emails from employees and performing routine admin tasks in a busy, office-based environment.

You will receive full training and support, with opportunities to learn on the job. A willingness to learn and good Microsoft Office skills are essential to succeed in this fast-paced team.