Customer Service Fleet Administrator

Northumbria Healthcare Nhs Foundation Trust; Seaton Delaval; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Fleet Solutions team within Northumbria Healthcare NHS Foundation Trust is seeking an administrator to support salary sacrifice schemes. You will handle both inbound and outbound calls and respond to employee queries by email, providing accurate information and timely updates.

You will use MS Office and web-based systems in a fast-paced environment, with full training provided. This role supports hospitals across our trust and community health services, contributing to a high standard of

Qualifications

• Experience in handling inbound/outbound calls in a customer service environment.
• Familiarity with Microsoft Office and web-based systems.
• Ability to manage employee queries via email and phone with accuracy.

Responsibilities

• Field incoming calls and manage employee queries via email.
• Carry out administrative tasks related to salary sacrifice schemes.
• Work in a fast-paced environment and learn on the job with full training.
• Support within Fleet Solutions team to ensure smooth operation.

Skills

MS Office

Call handling

Web-based systems

Job description

Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes. The successful candidate will be required to field incoming calls, manage employee queries via email and also carry out administrative tasks necessary to the schemes that we operate. The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems. The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone. Candidates with previous call centre experience desirable but not essential, as long as the candidate is willing to learn on the job. Full training will be provided. The successful candidate must be confident in handling both inbound and outbound calls in large volumes on a daily basis. We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.