Fleet Service Advisor — Front Desk & Bookings Pro

Delivery-Mates; Upper Heyford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Workplace pension

On-site parking

Training on hire/workshop systems

Job summary

Delivery Mates is seeking a customer-facing receptionist at our Heyford Park site. You will hand over vehicles, manage bookings, and handle walk-in queries for servicing, repairs, or bodyshop work. You will also prepare hire agreements, update records, and assist with light finance tasks.

Ideal candidates have experience at a service desk or rental reception, strong communication skills, and the ability to work under time pressure. Interviews are held on-site at Heyford Park.

Qualifications

• Customer-facing experience in reception or service desk.
• Calm and confident with people, face to face and on the phone.
• Accurate with paperwork under time pressure.
• Comfortable with email, spreadsheets and booking systems.
• Right to work in the UK.

Responsibilities

• Prepare hire agreements.
• Hand vehicles over and receive them back: walk-around inspection, fuel and mileage, condition report with photos.
• Report damage and defects to the workshop before a vehicle goes back out.
• Take service, repair and bodyshop enquiries and book them into the diary.
• Raise job cards and get customer approval before any extra work starts.
• Keep customers updated on progress, cost and collection times.
• Greet walk-in customers, quote for work where you can, and handle complaints.
• Keep hire, job card and vehicle records accurate and up to date.
• Support with small finance tasks from time to time, such as bookkeeping and supplier payments.

Skills

Customer-facing experience

Excellent communication

Accurate paperwork

Spreadsheets & email

Tools

Booking systems

MS Excel

Job description

Delivery Mates is seeking a customer-facing receptionist at our Heyford Park site. You will hand over vehicles, manage bookings, and handle walk-in queries for servicing, repairs, or bodyshop work. You will also prepare hire agreements, update records, and assist with light finance tasks.

Ideal candidates have experience at a service desk or rental reception, strong communication skills, and the ability to work under time pressure. Interviews are held on-site at Heyford Park.