Fleet Service Desk & Handover Specialist

Delivery Mates; Upper Heyford; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days' holiday

Workplace pension

On-site parking

Training on hire and workshop systems

Job summary

Delivery Mates at Heyford Park is seeking a friendly, customer-facing receptionist to hand over vehicles, take service bookings and manage walk-in enquiries. You will greet customers, prepare hire agreements, and maintain accurate records.

Working 40 hours a week from Building 259, you will use booking systems, email and spreadsheets, handle simple finance tasks, and support the workshop with paperwork. This permanent role offers on-site parking and pension.

Qualifications

• Customer-facing experience, ideally on a reception, rental or service desk.
• Calm and confident with people, face to face and on the phone.
• Accurate with paperwork under time pressure.
• Comfortable with email, spreadsheets and booking systems.
• Right to work in the UK.

Responsibilities

• Prepare hire agreements.
• Hand vehicles over and receive them back: walk-around inspection, fuel and mileage, condition report with photos.
• Report damage and defects to the workshop before a vehicle goes back out.
• Take service, repair and bodyshop enquiries and book them into the diary.
• Raise job cards and get customer approval before any extra work starts.
• Keep customers updated on progress, cost and collection times.
• Greet walk-in customers, quote for work where you can, and handle complaints.
• Keep hire, job card and vehicle records accurate and up to date.
• Support with small finance tasks from time to time, such as bookkeeping and supplier payments.

Skills

Customer-facing

Reception experience

Calm under pressure

Email and booking systems

Accurate paperwork

UK right to work

Tools

Garage management software

Booking systems

Job description

Delivery Mates at Heyford Park is seeking a friendly, customer-facing receptionist to hand over vehicles, take service bookings and manage walk-in enquiries. You will greet customers, prepare hire agreements, and maintain accurate records.

Working 40 hours a week from Building 259, you will use booking systems, email and spreadsheets, handle simple finance tasks, and support the workshop with paperwork. This permanent role offers on-site parking and pension.