Automotive Service Advisor — Customer Experience & Upsell Pro

Hawk Hiring LTD; Canterbury; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Vehicle purchase scheme

Benefits portal

On-site parking

Job summary

Service Advisor / Customer Receptionist role at a Canterbury dealership. You will be the face of the service department, greeting customers and vehicles, managing communications throughout the servicing journey, discussing repair recommendations and opportunities to upsell maintenance services.

Candidate should have customer service or automotive reception experience, excellent communication, and strong organisational skills; a full UK driving licence is advantageous.

Qualifications

• Previous customer service, retail sales or automotive service reception experience
• Excellent communication and relationship-building skills
• Highly organized and self-motivated
• Sales ability to advise on automotive products and upgrades
• Full UK driving licence preferred

Responsibilities

• Welcome customers with a professional approach
• Discuss repair recommendations and upsell services
• Manage servicing journey communications with customers
• Schedule service and repairs
• Build lasting customer relationships

Skills

Customer service

Sales experience

Communication skills

Organisation

Driving licence

Job description

Service Advisor / Customer Receptionist role at a Canterbury dealership. You will be the face of the service department, greeting customers and vehicles, managing communications throughout the servicing journey, discussing repair recommendations and opportunities to upsell maintenance services.

Candidate should have customer service or automotive reception experience, excellent communication, and strong organisational skills; a full UK driving licence is advantageous.