Service Receptionist (Automotive) — Front Desk & Scheduling

HGVTraders LTD.; Southampton; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Employee Assistance Program

Mental Health First Aiders

Free Flu jabs

Eye test with £70 glasses contribution

Employee discounts

Job summary

Adams Morey in Southampton is seeking a Service Receptionist to join the Redbridge dealership. You will be the first point of contact for customers, handling calls, emails and bookings while maintaining accurate vehicle records and liaising with service staff.

The role requires excellent customer service skills, solid communication abilities, and a proactive, organised approach in a busy service reception environment. A positive attitude and reliability are essential.

Qualifications

• Customer-focused and professional front-of-house service.
• Experience in reception or customer-facing roles is preferred.
• Strong communication and interpersonal skills are essential.
• Well-organised with attention to detail and ability to multitask.

Responsibilities

• Welcome customers professionally and provide friendly front-of-house service.
• Answer calls and emails, directing enquiries as needed.
• Book service, MOT, and repair appointments accurately.
• Update customer and vehicle records in the dealership system.
• Liaise with service advisors, technicians and parts staff for smooth operations.
• Manage vehicle keys and documentation securely.
• Process payments and invoices as required.
• Maintain a clean, organised reception area.
• Adhere to company procedures, health and safety, and data protection.

Skills

Customer service

Reception experience

Communication

Organisational skills

Multitasking under pressure

Job description

Adams Morey in Southampton is seeking a Service Receptionist to join the Redbridge dealership. You will be the first point of contact for customers, handling calls, emails and bookings while maintaining accurate vehicle records and liaising with service staff.

The role requires excellent customer service skills, solid communication abilities, and a proactive, organised approach in a busy service reception environment. A positive attitude and reliability are essential.