Fleet Operations Specialist

Santander Consumer (UK) plc; Milton Keynes; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Salary £24,500-£26,000

25 days holiday

Annual bonus

Flexible benefit allowance £500

Pension contributions

Employee assistance programme

Sharesave scheme

Gym passes

Job summary

Santander Consumer Finance is seeking a Fleet Operations Executive to join our Newport Pagnell & Milton Keynes team on a 12-month fixed-term contract. The role involves administrative tasks to efficiently manage a business customer’s vehicle fleet and end-of-contract processes.

Responsibilities include handling emails, fines, V5 management, parking permits, travel documents, invoicing, and reporting to meet regulatory KPIs.

Qualifications

• Experience in customer service or fleet operations is desirable.
• Attention to detail and numeracy skills are essential.
• Strong communication skills and professionalism when dealing with financial matters.

Responsibilities

• Monitor and respond to emails and calls promptly to meet KPI targets.
• Maintain accurate records using fleet systems; produce reports and management information.
• Support fleet operations including fines, road tax, recalls, and end-of-contract processes.
• Assist with invoicing, payments, and collection activities with third-party suppliers.
• Assist in drafting and implementing fleet policies and processes.

Skills

Customer service

Negotiation

Attention to detail

Telephone manner

MS Office

Working under pressure

Decision making

Self-motivated

Discretion

Tools

Outlook

Excel

Word

Job description

Santander Consumer Finance is seeking a Fleet Operations Executive to join our Newport Pagnell & Milton Keynes team on a 12-month fixed-term contract. The role involves administrative tasks to efficiently manage a business customer’s vehicle fleet and end-of-contract processes.

Responsibilities include handling emails, fines, V5 management, parking permits, travel documents, invoicing, and reporting to meet regulatory KPIs.