Hybrid Customer Experience Specialist

Banco Santander SA; Milton Keynes; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Annual bonus

£500 flexible benefit allowance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes

Job summary

Santander Consumer Finance is seeking a Customer Experience Executive for Newport Pagnell and Milton Keynes with a 12 month fixed term contract. The role includes handling queries via phone, email, live chat and post, documenting actions, and resolving issues within policy while protecting GDPR.

Hybrid working after initial training, with 3 days a week in the office. You will need strong customer service experience, the ability to stay calm under pressure, and excellent communication skills to

Qualifications

• Experience in customer service and handling complaints.
• Ability to communicate clearly and empathetically.
• Proficiency in phone, email, live chat and postal correspondence.

Responsibilities

• Answer customer queries and resolve complaints within policy and service levels.
• Document discussions and actions accurately while protecting data.
• Work toward timely, fair resolutions and maintain GDPR compliance.

Skills

Customer service

Complaint handling

Telephone skills

Written communication

Job description

Santander Consumer Finance is seeking a Customer Experience Executive for Newport Pagnell and Milton Keynes with a 12 month fixed term contract. The role includes handling queries via phone, email, live chat and post, documenting actions, and resolving issues within policy while protecting GDPR.

Hybrid working after initial training, with 3 days a week in the office. You will need strong customer service experience, the ability to stay calm under pressure, and excellent communication skills to